Webhook Events with Contract Product Triggers
Capture events for product activation, renewal, cancellation, and status changes
This guide covers information on webhook events and contract product category triggers.
Contract product category triggers descriptions
| Contract product category triggers | Description |
|---|---|
| Contract product activated | Contract product is activated |
| Contract product billing cycle changed | Billing cycle for contract product was changed |
| Contract product cancel request approved | Cancellation request approved |
| Contract product cancel request deleted client | Cancel request removed by client |
| Contract product cancelled | Contract product is cancelled |
| Contract product client label changed | Client label was changed on contract product |
| Contract product closed | Contract product is closed |
| Contract product consolidation off | Consolidation disabled |
| Contract product created | When a new product/service contract is created |
| Contract product due date changed | Due date for contract product was updated |
| Contract product expire manual renewal | Manual renewal expiry |
| Contract product failed consolidation invoice | Consolidation invoice failed |
| Contract product invoicing start | Invoicing has started for contract product |
| Contract product manual status off | Manual status deactivated |
| Contract product ownership changed | Ownership of the contract product changed |
| Contract product payment interval | Payment interval updated |
| Contract product price changed | Price for contract product was adjusted |
| Contract product provisioning requires fraud review | Provisioning requires fraud review |
| Contract product renew on | Renew flag was enabled for contract product |
| Contract product retention flagged | Retention flagged on product |
| Contract product retention lost | Retention failed/lost |
| Contract product retention saved | Retention succeeded |
| Contract product setup values require confirmation | Additional setup confirmation required |
| Contract product suspended | Contract product is suspended |
| Contract product trial expires soon | The trial period is expiring soon |
| Contract product trial migration failed | Migration to trial failed |
| Contract product trial to paid | Converted from trial to paid |
| Contract product awaiting activation | Contract product is pending activation |
| Contract product cancel interval | Cancel interval set on contract product |
| Contract product cancel request created | Cancellation request created |
| Contract product cancel request deleted user | Cancel request deleted by staff |
| Contract product cancelled with reason | Contract product is cancelled with reason provided |
| Contract product close interval | Close interval set |
| Contract product company address VAT updated | Company address VAT updated |
| Contract product consolidation on | Consolidation enabled for contract product |
| Contract product currency changed | Currency for contract product was changed |
| Contract product expire auto renewal | Auto-renewal expiry |
| Contract product expire notification | Expiry notification sent |
| Contract product invoice interval | Invoice interval has changed |
| Contract product invoicing stop | Invoicing stopped for contract product |
| Contract product manual status on | Manual status for contract product was activated |
| Contract product package changed | Package for contract product was changed |
| Contract product pre terminate | Product is approaching scheduled termination |
| Contract product provision configuration changed | Provisioning configuration updated |
| Contract product renew off | Renew flag was disabled for contract product |
| Contract product renewed | Contract product renewed |
| Contract product retention in progress | Retention action is in progress |
| Contract product retention none | No retention action needed |
| Contract product setup failed | Setup of the contract product failed |
| Contract product suspend interval | Contract product is suspended |
| Contract product trial ended | Trial for contract product has ended |
| Contract product trial migrated new | New migration to a trial begins |
| Contract product trial started | Trial for contract product has started |
| Contract product unsuspended | Contract product suspension is lifted |
Webhook contract product event triggers
Product lifecycle automation
Category: Contract Product
Triggers:
- Contract product created
- Contract product awaiting activation
- Contract product activated
- Contract product suspended
- Contract product unsuspended
- Contract product setup failed
Description: For automation/pipeline steps tracking when products are ordered, activated, suspended, unsuspended, or fail on setup.
Contract product renewal automation
Category: Contract Product
Triggers:
- Contract product renew on
- Contract product renew off
- Contract product renewed
- Contract product expire notification
- Contract product expire manual renewal
- Contract product expire auto renewal
Description: For actions and notifications relating to renewal cycles and product expiry.
Contract product trial and migration
Category: Contract Product
Triggers:
- Contract product trial started
- Contract product trial ended
- Contract product trial expires soon
- Contract product trial to paid
- Contract product trial migrated new
- Contract product trial migration failed
Description: Useful for tracking and automating trial conversion processes.
Contract product billing and change management
Category: Contract Product
Triggers:
- Contract product billing cycle changed
- Contract product price changed
- Contract product package changed
- Contract product currency changed
- Contract product invoice interval
- Contract product payment interval
Description: Ideal for automating updates during plan upgrades, downgrades, price or cycle changes.
Contract product cancellation and retention
Category: Contract Product
Triggers:
- Contract product cancel request created
- Contract product cancel request approved
- Contract product cancel request deleted client
- Contract product cancel request deleted user
- Contract product cancel interval
- Contract product cancelled
- Contract product cancelled with reason
- Contract product closed
- Contract product close interval
- Contract product retention flagged
- Contract product retention saved
- Contract product retention lost
- Contract product retention in progress
- Contract product retention none
Description: Enables tracking and workflows for the entire cancellation and retention journey.
Contract product consolidation
Category: Contract Product
Triggers:
- Contract product consolidation on
- Contract product consolidation off
- Contract product failed consolidation invoice
Description: For consolidation automation in billing cycles or batch invoicing.
Updated 1 day ago