How Do My Clients Turn off Auto-Renew
Stop a recurring payment
Your clients can turn off the auto-renew setting for their subscriptions. Store staff can access this feature, too. We also provide a manual renew option.
Turning off auto-renew
Your client should:
- Log in to their store account.
- Click Products & Services on the top menu.
- Scroll through the list and locate a subscription.
- Click the product name.
- On the next page, click the Settings menu tab.
- Click the Turn off auto-renew link.
- Click Turn off auto-renew in the pop-up confirmation window.
![b-3a.png 1881](https://files.readme.io/6707ed9-b-3a.png)
Turning off auto-renew
The auto-renew status changes to off.
![b-4.png 1882](https://files.readme.io/53a04b1-b-4.png)
Auto-renew is off
Manual renew
When the auto-renew feature is turned off, the client can manually renew a subscription.
- Click the manual review link in the text.
- Click Issue next invoice in the pop-up confirmation window.
![b-5.png 1043](https://files.readme.io/c2c8143-b-5.png)
Manually generate an invoice
Upmind displays a new invoice.
![b-6.png 1198](https://files.readme.io/2be3b0b-b-6.png)
New invoice
Updated over 2 years ago