How Do My Clients Turn off Auto-Renew
Stop a recurring payment
Your clients can turn off the auto-renew setting for their subscriptions. Store staff can access this feature, too. We also provide a manual renew option.
Turning off auto-renew
Your client should:
- Log in to their store account.
- Click Products & Services on the top menu.
- Scroll through the list and locate a subscription.
- Click the product name.
- On the next page, click the Settings menu tab.
- Click the Turn off auto-renew link.
- Click Turn off auto-renew in the pop-up confirmation window.
The auto-renew status changes to off.
When the auto-renew feature is turned off, the client can manually renew a subscription.
- Click the manual review link in the text.
- Click Issue next invoice in the pop-up confirmation window.
Upmind displays a new invoice.
Updated about 1 year ago