Contract Automation Terminology
Key terms used in contract automation settings
Understanding contract statuses helps manage customer subscriptions and automate lifecycle actions efficiently.
| Term | Meaning |
|---|---|
| Pending | A new order that is not yet paid. |
| Awaiting Activation | This has been ordered and paid for but has not been setup, either because activation requires manual input, or there was an error. |
| Active | An active, paid, and live contract. |
| Suspended | Service is suspended, but invoicing still runs as normal, and new invoices are generated. |
| Cancelled | Service is cancelled. No new invoices are generated but existing invoices remain unpaid. |
| Closed | Any unpaid invoices are written off and credited. |
Updated 29 days ago