How to BCC Trustpilot in Upmind

Trustpilot is a platform that enables businesses to collect and manage customer reviews. By adding Trustpilot as a BCC recipient in your post-interaction emails, you activate the Automatic Feedback Service (AFS), triggering Trustpilot to send review invitations on your behalf.

For instance, you might choose to implement this on your invoice payment emails through Upmind. Before you begin, make sure you've created your Trustpilot account and added it, as well as verified your domain email. Then follow these steps:

  1. Go to Trustpilot Business and click on "Get reviews".
  2. Select "Invitation methods," then choose "Trustpilot Automatic Invitations (AFS)."
  1. You'll find your special Trustpilot email address. Just click "Copy email address" to copy it

To set up your Trustpilot unique email address in Upmind, follow these steps:

  1. Navigate to your Upmind settings. Select “actions”
  1. Select the "Invoice Payment Capture Triggered" option
  1. Paste your Trustpilot email address into the BCC field, then save

Now, through Upmind, you can easily prompt your customers to leave reviews for your brand, making it seamless to increase your brand awareness.