How to Cancel a Subscription

This article shows Admins and store staff how to cancel a client's subscription.

Cancelling a subscription

1. Log in to Upmind.
2. Click Products & Services on the left menu.
3. Make sure the Subscriptions menu tab is selected.
4. Scroll through the list and click the subscription you want to cancel.
5. Use a menu tab (e.g. Active, Awaiting for payment, etc) to filter results. (optional)
6. Click the Cancellation options button under the QUICK ACTIONS heading.

7. On the confirmation window, confirm your action and click the Submit button.

• Upmind changes the subscription status to Cancelled and sends the client an email notification.

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You can reactivate a cancelled or lapsed contract. See How to Modify a Subscription Contract for details