How to Cancel a Subscription

End a client's service

This article shows Admins and store staff how to cancel a client's subscription.

Cancelling a subscription

  1. Log in to Upmind.
  2. Click Products & Services on the left menu.
  3. Make sure the Subscriptions menu tab is selected.
  4. Scroll through the list and click the subscription you want to cancel.
  5. Use a menu tab (e.g. Active, Awaiting for payment, etc) to filter results. (optional)
  6. Click the Cancellation options button under the QUICK ACTIONS heading.
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Click Cancellation options button

  1. On the confirmation window, confirm your action and click the Submit button.
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Click Submit button

  • Upmind changes the subscription status to Cancelled and sends the client an email notification.
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Subscription status

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You can reactivate a cancelled or lapsed contract. See How to Modify a Subscription Contract for details