How to Cancel a Subscription
End a client's service
This article shows Admins and store staff how to cancel a client's subscription.
Cancelling a subscription
- Log in to Upmind.
- Click Products & Services on the left menu.
- Make sure the Subscriptions menu tab is selected.
- Scroll through the list and click the subscription you want to cancel.
- Use a menu tab (e.g. Active, Awaiting for payment, etc) to filter results. (optional)
- Click the Cancellation options button under the QUICK ACTIONS heading.
![a-1a.png 1739](https://files.readme.io/c1116ba-client.elviravinky.net_admin_clients_93e8d569-d072-4506-625a-64e853121607_products_280d1639-e237-d435-e11c-24610589e572_e2e071d9-31d5-e46d-156b-046028758396_overview.png)
Click Cancellation options button
- On the confirmation window, confirm your action and click the Submit button.
![a-2.png 1642](https://files.readme.io/64071c1-a-2.png)
Click Submit button
- Upmind changes the subscription status to Cancelled and sends the client an email notification.
![a-3.png 1227](https://files.readme.io/e6c47eb-a-3.png)
Subscription status
You can reactivate a cancelled or lapsed contract. See How to Modify a Subscription Contract for details
Updated about 2 months ago