How Do My Clients Cancel a Recurring Payment

Your customers can disable auto-renew charges

This article shows your clients how to cancel a recurring payment for a product or service with an auto-renew subscription plan.

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Cancelling a subscription does not affect the current service. Instead, this step prevents the subscription service from continuing beyond the current payment period.

Cancelling a subscription

  1. Log in to the store account.
  2. Click the Products & Services menu tab.
Products & Services tabProducts & Services tab

Products & Services tab

  1. Click Subscriptions on the left menu.
  2. On the Subscriptions page, click a purchase.
Click purchaseClick purchase

Click purchase

  1. On the next page, click the Settings menu tab.
Click Settings tabClick Settings tab

Click Settings tab

  1. On the next page, click the Cancellation options button.
  2. Click Request immediate cancellation.
  3. Add a reason.
  4. Click Submit request.
Click Submit requestClick Submit request

Click Submit request

Confirming the cancellation

Upmind automatically sends the client an email notification to confirm subscription cancellation.

Clients can also confirm payment changes on their store account dashboard.

  1. Log in to the store account.
  2. Click the Products & Services menu tab.
  3. On the Subscriptions page, click the Cancelled menu tab.
click Cancelled tabclick Cancelled tab

click Cancelled tab

  1. Click the cancelled product or service.
Click cancelled productClick cancelled product

Click cancelled product

  1. Confirm changes on the Overview page.
Confirm changes on Overview pageConfirm changes on Overview page

Confirm changes on Overview page


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