How Do My Clients Cancel a Recurring Payment
Your customers can disable auto-renew charges
This article shows your clients how to cancel a recurring payment for a product or service with an auto-renew subscription plan.
Cancelling a subscription does not affect the current service. Instead, this step prevents the subscription service from continuing beyond the current payment period.
Cancelling a subscription
- Log in to the store account.
- Click the Products & Services menu tab.
![a-1a.png 1290](https://files.readme.io/942fe1d-a-1a.png)
Products & Services tab
- Click Subscriptions on the left menu.
- On the Subscriptions page, click a purchase.
![a-2a.png 1308](https://files.readme.io/1ed2e70-a-2a.png)
Click purchase
- On the next page, click the Billing menu tab.
![a-3.png 1134](https://files.readme.io/988e9a3-client.elviravinky.net_products_35983e23-06e7-5401-9e8c-d4981d210d76_50381d78-0e72-d4d8-982b-2413569926e5_billing.png)
Click Billing tab
- On the next page, click the Cancellation options button.
- Click Request immediate cancellation.
- Add a reason.
- Click Submit request.
![a-5.png 1335](https://files.readme.io/de08e1f-a-5.png)
Click Submit request
Confirming the cancellation
Upmind automatically sends the client an email notification to confirm subscription cancellation.
Clients can also confirm payment changes on their store account dashboard.
- Log in to the store account.
- Click the Products & Services menu tab.
- On the Subscriptions page, click the Cancelled menu tab.
![b-1.png 1360](https://files.readme.io/4f3308e-b-1.png)
click Cancelled tab
- Click the cancelled product or service.
![b-2.png 1240](https://files.readme.io/87c5733-b-2.png)
Click cancelled product
- Confirm changes on the Overview page.
![b-3.png 1630](https://files.readme.io/3e69ea3-b-3.png)
Confirm changes on Overview page
Updated about 2 months ago