How Do My Clients Cancel a Recurring Payment

Your customers can disable auto-renew charges

This article shows your clients how to cancel a recurring payment for a product or service with an auto-renew subscription plan.

📘

Cancelling a subscription does not affect the current service. Instead, this step prevents the subscription service from continuing beyond the current payment period.

Cancelling a subscription

  1. Log in to the store account.
  2. Click the Products & Services menu tab.
12901290

Products & Services tab

  1. Click Subscriptions on the left menu.
  2. On the Subscriptions page, click a purchase.
13081308

Click purchase

  1. On the next page, click the Settings menu tab.
11341134

Click Settings tab

  1. On the next page, click the Cancellation options button.
  2. Click Request immediate cancellation.
  3. Add a reason.
  4. Click Submit request.
13351335

Click Submit request

Confirming the cancellation

Upmind automatically sends the client an email notification to confirm subscription cancellation.

Clients can also confirm payment changes on their store account dashboard.

  1. Log in to the store account.
  2. Click the Products & Services menu tab.
  3. On the Subscriptions page, click the Cancelled menu tab.
13601360

click Cancelled tab

  1. Click the cancelled product or service.
12401240

Click cancelled product

  1. Confirm changes on the Overview page.
16301630

Confirm changes on Overview page