How Do My Clients Cancel a Recurring Payment
Your customers can disable auto-renew charges
This article shows your clients how to cancel a recurring payment for a product or service with an auto-renew subscription plan.
Cancelling a subscription does not affect the current service. Instead, this step prevents the subscription service from continuing beyond the current payment period.
Cancelling a subscription
- Log in to the store account.
- Click the Products & Services menu tab.
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Products & Services tab
- Click Subscriptions on the left menu.
- On the Subscriptions page, click a purchase.
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Click purchase
- On the next page, click the Billing menu tab.
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Click Billing tab
- On the next page, click the Cancellation options button.
- Click "Request Immediate Cancellation" to cancel the service right away, or choose "End of Billing Term" to let the service run until the current billing period ends.
- Add a reason.
- Click Submit request.
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Click Submit request
Confirming the cancellation
Upmind automatically sends the client an email notification to confirm subscription cancellation.
Clients can also confirm payment changes on their store account dashboard.
- Log in to the store account.
- Click the Products & Services menu tab.
- On the Subscriptions page, click the Cancelled menu tab.
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click Cancelled tab
- Click the cancelled product or service.
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Click cancelled product
- Confirm changes on the Overview page.
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Confirm changes on Overview page
Updated 10 days ago