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Connect your Upmind e-commerce store to Slack and stay in constant contact with staff and clients. Integrating Slack with your store is a two-step process.

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Create a Webhook

  1. Visit the Slack help center.
  2. Create a new Slack app by clicking Sign Up and following the instructions.
Slack help center

Slack help center

  1. In your Slack workspace, click the three dots icon and select Tools.
Tools

Tools

  1. Go to Apps, search for Incoming Webhooks, click Install.
Install Incoming Webhooks

Install Incoming Webhooks

  1. Click Add to Slack.
Add to Slack

Add to Slack

  1. Choose the channel under Post to Channel (e.g., “ticket-notification”).
Post to channel

Post to channel

  1. Click Add Incoming Webhooks Integration.
Add incoming Webhooks integration

Add incoming Webhooks integration

  1. Copy the generated Webhook URL.
Copy Webhook URL

Copy Webhook URL

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Insert the Webhook in Upmind

  1. Log in to your Upmind dashboard.
  2. Navigate to Settings > Notification channels under Automation.
Settings > Automation > Notification Channels

Settings > Automation > Notification Channels

  1. Go to the Slack Channel and toggle the switch to ON. Paste the webhook URL into the field and click Save.
Toggle switch and paste Webhook URL

Toggle switch and paste Webhook URL