Importing Tickets from SupportPal

SupportPal is a self-hosted support desk application that provides standalone customer service tools, often used alongside WHMCS. It is an API-driven platform designed to manage customer support efficiently.

What can be imported?

Upmind can import both client data and ticket information from SupportPal. If the client already exists in Upmind, tickets will be matched using the client's email address. If the client does not exist, Upmind will automatically create a new lead for them.

Preparing to import from SupportPal

Before importing, whitelist the following IP addresses on your SupportPal instance to allow access from Upmind:

• 91.240.229.1
• 91.240.229.2
• 91.240.229.3

Steps to configure SupportPal for import

1. Log in to your SupportPal admin dashboard.
2. Go to Settings > Imports.
3. Click Create New Import.

4. Enter the URL of your SupportPal installation (without including /admin). For example, use support.mydomain.com if your site URL is https://support.mydomain.com/admin.
5. Enter your SupportPal API username and password.
6. Click Save.

Running the import

After saving, initiate the import by clicking Start Import.

The import process runs in the background and can be monitored or resumed from the import screen without data loss.

Tickets will be imported along with client information, preserving associations where emails match.