Custom Cancellation Fields
Add custom fields to cancellation form to collect detailed reasons for cancellation. This helps businesses understand client issues or concerns and enhance communication to retain clients.
These custom cancellation questions are shown when your client cancels a product or service with immediate effect.
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Cancellation Request Form in the Client Area
Defining custom fields
- Go to the Admin dashboard.
- Click Settings.
- Find Custom Cancellation Fields.
- Click Create Custom Field button.
- Select an option for Custom Field Type on the drop-down menu.
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Custom Field Options
- Fill in the Custom Field Name and decide whether the field is required. Hit Save button.
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Custom Cancellation Field
Text input
- A free-form text field (ideal for short answers).
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Text input
Password
- A password text field that obscures the data.
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Enter password
Select
- Create a drop-down menu.
- Click the Add option button to add items to the drop-down menu.
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Create drop-down
Checkbox
- A Yes - No tick box.
- A checked box means Yes.
- The default setting is unchecked (No).
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Yes - No tick box
Text area
- Clients enter a long-form response.
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Text field
Date
- Clients click the field and enter a date with the calendar.
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Select a date
Number
- Clients click the field and enter a number.
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enter a number
Image
- Clients click the field and upload an image file.
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Upload image
Updated 12 days ago