How to Manage Your Admin Profile

Add or edit personal information

Your profile contains personal information, some of which is visible to other staff and clients. If you use Upmind's integrated support system you'll want to set your name and avatar correctly.

Opening the My Account page

The first step is to open the My Account page.

  1. Log in to your Upmind admin dashboard.
  2. Click the logo at the bottom of the left pane.
  3. Click My Account.

Adding an avatar

Staff users and clients can see your avatar. It displays on every page. Upmind occasionally uses it in place of a display name.


For best display results, use square images (i.e. 1:1 aspect ratio) at least 128 x 128 pixels. Smaller images may appear blurry. The maximum file size is 1 mb.

To upload an image:

  1. Click the avatar icon.
  2. Select Upload avatar and select the image from your device.

Select Upload avatar to load image

  • Upmind adds the profile avatar.

The avatar updates through the application

Deleting an avatar

To remove an image:

  1. Hover the image and select Remove avatar.

Select Remover Avatar to delete the avatar

  1. Enter the confirmation code in the pop-up window and click Delete.

Enter confirmation code in pop-up window

Changing profile settings

You can add or edit information on the My profile panel.


My profile settings

Email and name

Use your email to log in to Upmind. We also use that email address to send along service messages and notifications that you set up in our Notifications centre. Staff users and clients can see your name.


We use your phone number for:

  • Phone number verification, if you forget your login or are blocked for security
  • Two-factor authentication, if enabled

Interface Language

This sets the Upmind dashboard language. Upmind is multi-lingual. This can be defined on a per client or per staff basis.