Ticket Scheduling

Both you and your clients can schedule tickets with Upmind. When a ticket is scheduled in the admin area, it will automatically open on your support page at the selected date and time.

How to Schedule a Ticket in Admin Area

To schedule a ticket in admin area, follow these steps:

Go to Support page.
Select the ticket you want to schedule.
Click the three-line icon and select Schedule for later.

Choose your preferred date and time, then click Select date.

Then, your ticket will be scheduled based on the selected date and time.

Additionally, you can filter scheduled tickets by selecting "Scheduled" status on Support page in the admin area.

Allowing Your Clients to Schedule Tickets

As an admin, you can enable clients to schedule messages in the client area by following these steps:

Go to Settings and find Service Desk.
In the Tickets section, tick the box for Let clients schedule tickets to allow clients to schedule tickets for your store.

How Your Clients Can Schedule Tickets

On the client area, go to Support tab.
Click Open a new ticket
Your client can fill in the subject, department, and message.
There will be an optional field for Schedule for a future date and time. Once selected, your client can choose the date and time to send the ticket.