Ticket Scheduling
Both you and your clients can schedule tickets with Upmind. When a ticket is scheduled in the admin area, it will automatically open on your support page at the selected date and time.
How to Schedule a Ticket in Admin Area
To schedule a ticket in admin area, follow these steps:
- Go to Support page.
- Select the ticket you want to schedule.
- Click the three-line icon and select Schedule for later.
![](https://files.readme.io/36a0736-client.elviravinky.net_admin_support_inbox_01e96d29-8537-d4e0-299c-84e120637085.png)
- Choose your preferred date and time, then click Select date.
![](https://files.readme.io/6e8fd70-client.elviravinky.net_admin_support_inbox_01e96d29-8537-d4e0-299c-84e120637085_2.png)
- Then, your ticket will be scheduled based on the selected date and time.
Additionally, you can filter scheduled tickets by selecting "Scheduled" status on Support page in the admin area.
![](https://files.readme.io/f2e959f-client.elviravinky.net_admin_support_inbox_1.png)
Allowing Your Clients to Schedule Tickets
As an admin, you can enable clients to schedule messages in the client area by following these steps:
- Go to Settings and find Service Desk.
- In the Tickets section, tick the box for Let clients schedule tickets to allow clients to schedule tickets for your store.
![](https://files.readme.io/fef204a-client.elviravinky.net_admin_settings_tickets.png)
How Your Clients Can Schedule Tickets
- On the client area, go to Support tab.
- Click Open a new ticket
- Your client can fill in the subject, department, and message.
- There will be an optional field for Schedule for a future date and time. Once selected, your client can choose the date and time to send the ticket.
![](https://files.readme.io/53199b2-Screenshot_2024-07-17_at_11.49.51.png)
Updated about 2 months ago