How to Lock a Ticket
To prevent your clients from closing unresolved tickets, you can lock the ticket through the admin area.
- Go to Support page.
- Select the ticket you want to lock.
- Click the three-line icon and select Lock ticket
![](https://files.readme.io/c204a4f-client.elviravinky.net_admin_support_inbox_261e5098-973d-2476-30ea-745e610832d7.png)
- The locked ticket icon will appear on the support page.
![Support page in admin area.](https://files.readme.io/0e3c6d8-Screenshot_2024-07-17_at_17.20.37.png)
Support page in admin area.
Your client will also know if the ticket is locked, as it will be displayed in the client area as well.
![Admin area](https://files.readme.io/ad76211-Screenshot_2024-07-17_at_17.28.48.png)
In the client area
Updated about 2 months ago