How Do My Clients Manage Tickets

In this article, we show you how clients can read active tickets and post replies. We also show you how clients can open a new ticket.

Opening the My tickets page

1. Log in to the store account.
2. Click the Support menu tab.

Viewing open tickets

The My tickets page displays a list of open tickets and their status.

To view a ticket in detail:

1. Click a ticket name.

2. Scroll down the page to view the messages (if any) in the thread.

Sending a reply

To reply to an active ticket:

1. Go to the top of the page.
2. Enter a message in the field.
3. Click Post reply.

Opening a ticket

There are two ways to open a new ticket.

1. Click the Add button on the left menu.

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Clients can also click the Open new ticket button.

2. Fill the fields.
3. Click the Department button and select a specific store department (optional)
4. Click the Select product button to reference a specific item. (optional)
5. Click Create ticket.

• Upmind adds the open ticket to the Active ticket list.