How Do My Clients Manage Tickets

Your customers can view tickets and open new ones

In this article, we show you how clients can read active tickets and post replies. We also show you how clients can open a new ticket.

Opening the My tickets page

  1. Log in to the store account.
  2. Click the Support menu tab.

Click Support tab

Viewing open tickets

The My tickets page displays a list of open tickets and their status.

To view a ticket in detail:

  1. Click a ticket name.

List of open tickets

  1. Scroll down the page to view the messages (if any) in the thread.

View messages

Sending a reply

To reply to an active ticket:

  1. Go to the top of the page.
  2. Enter a message in the field.
  3. Click Post reply.

Enter message in field

Opening a ticket

There are two ways to open a new ticket.

  1. Click the Add button on the left menu.


Clients can also click the Open new ticket button.


Open new ticket

  1. Fill the fields.
  2. Click the Department button and select a specific store department (optional)
  3. Click the Select product button to reference a specific item. (optional)
  4. Click Create ticket.

Click Create ticket

  • Upmind adds the open ticket to the Active ticket list.

Active tickets list