In Upmind, we have enhanced our ticket management system to include a "Mark as Spam" feature, allowing you to easily manage spam tickets by marking and closing them. You can also set up spam email rules and filters to simplify spam ticket handling.

In this guide, we will help you navigate these features for a more efficient and organized ticket management process.

To understand our service desk feature, please take a look at our service desk overview here

Mark as Spam Ticket/Email

If you suspect you've received a spam ticket, you can easily mark it as spam.

1. Go to your support section.
2. Click on the ticket/email that contains spam information.
3. You have two options: either "Mark as Spam" or "Mark as Spam & Close."

Once you mark a ticket or email as spam, a badge will appear beside the ticket number. If you later determine that the ticket is not spam, you can change its status to "Mark as Not Spam".

Filter Spam Ticket / Email

For filtering spam tickets, we provide three options:

• Spam: Filters only spam tickets.
• Not Spam: Filters tickets without a spam badge.
• Everything: Shows all tickets, both with and without a spam badge

Create Email Spam Rules

These rules are applied to incoming emails. If an email matches any of these specified rules, it will be automatically identified and flagged as spam, improving your system's efficiency and security. Currently applicable only for pipe emails.

Create a New Spam Rules

1. Click "Create Email Spam Rule".

2. Adjust your spam rules to fit your preferences easily.
3. You can use different conditions such as:

• Client: Block emails from specific clients. When you block a client, all email addresses associated with that client will be flagged as spam.
• Lead: Block emails from specific leads. Similar to clients, blocking a lead will flag all associated email addresses as spam.
• Subject: Block emails based on keywords in the subject line. Add keywords or phrases that, if present in the subject line, will flag the email as spam.
• Email Address: Block specific email addresses. Enter the email addresses you want to block

4. Click create.

Manage Your Spam Email Rules

1. Navigate to Setting > Spam Condition
2. Here you can view, edit, or delete your existing spam rules.