Managing cPanel Servers with outdated video

Sell web hosting through Upmind on top of a cPanel server


The Web Hosting management interface is currently being simplified. Quick actions will be available for most common features, including bulk management of domains and web servers. However, the below steps will continue to work and the future interface is completely compatible with anything you do here.

cPanel Overview

cPanel is the most popular hosting control panel on the market. It is software that sits on top of a web server and provides a user interface for managing websites and email.

cPanel servers can be used for shared and reseller hosting customers.

  • If you have a WHM Reseller account you are able to sell and manage cPanel shared Web Hosting.
  • If you have a WHM Root account you are able to provision cPanel shared webhosting and cPanel reseller Web Hosting.

To begin selling web hosting through Upmind on top of a cPanel server, you must have an active cPanel WHM login.

Adding a cPanel Server

In Upmind, we refer to cPanel as a provider, and to each server, you add as a provider configuration. You can add as many provider configurations as you like.

  1. Go to Settings >Provider configurations >Add new configuration.

    Settings > Provider Configuration

    Settings > Provider Configuration

    Add new configuration

    Add new configuration

  2. Enter a Name for the server. Usually, you would use the server hostname (e.g. Choose Web Hosting or any provision category name you've created. Choose cPanel as the Provider.

  1. The Hostname should be a resolvable hostname for your web server (e.g.
  2. Your WHM Username is the username you use to log in to WHM. This may be root or your reseller username if a reseller account.
  3. Enter the API key you have generated in WHM (see below for a guide).
Fill Hostname, WHM Username, and API

Fill Hostname, WHM Username, and API

  1. You can fill out optional metadata for this provider configuration. This allows Upmind to automatically deploy to specific servers. Read more about dynamic deployment.

  2. Finally, tick Accepting New Accounts if you wish to enable this server. Then click Create.

Common cPanel Errors

"xxxx" is not a valid package name, at /usr/local/WhostmgYou need to create a package in your Web Host Manager interface, and this needs to match what you enter in settings -> product catalogue -> [product] -> provisioning -> service identifier.
"You cannot create a session for the user "xxx" becasue they do not existcPanel account username is incorrect. Or the account does not exist on the server