Importing Tickets from SupportPal?
Import tickets and messages from SupportPal into Upmind
SupportPal is a support desk application that provides standalone customer service tools. It is often used in combination with WHMCS. SupportPal is an API-driven application that also provides a frontend. It is self-hosted.
What can be imported?
We can import SupportPal client data and Ticket information. If a client exists in Upmind tickets will be matched to them using email. If a client does not exist they will be created as a lead.
How to import from SupportPal
Importing from SupportPal is a simple process.
First, ensure you whitelist the following IP addresses on your SupportPal instance:
- 54.246.211.116
- 52.48.214.19
- 34.250.219.217
- Go to
Settings -> Imports
. - Click Create new import.
- Enter the URL as the URL of your SupportPal installation. If this is
https://support.mydomain.com
, then you would entersupport.mydomain.com
. You do not need to include/admin
. - Enter your API username and password.
- Click Save.
Updated almost 2 years ago