SupportPal is a support desk application that provides standalone customer service tools. It is often used in combination with WHMCS. SupportPal is an API-driven application that also provides a frontend. It is self-hosted.
We can import SupportPal client data and Ticket information. If a client exists in Upmind tickets will be matched to them using email. If a client does not exist they will be created as a lead.
Importing from SupportPal is a simple process.
First, ensure you whitelist the following IP addresses on your SupportPal instance:
- Go to
Settings -> Imports.
- Click Create new import.
- Enter the URL as the URL of your SupportPal installation. If this is
https://support.mydomain.com, then you would enter
support.mydomain.com. You do not need to include
- Enter your API username and password.
- Click Save.
Updated almost 2 years ago