Importing Tickets from SupportPal?

Import tickets and messages from SupportPal into Upmind

SupportPal is a support desk application that provides standalone customer service tools. It is often used in combination with WHMCS. SupportPal is an API-driven application that also provides a frontend. It is self-hosted.

What can be imported?

We can import SupportPal client data and Ticket information. If a client exists in Upmind tickets will be matched to them using email. If a client does not exist they will be created as a lead.

How to import from SupportPal

Importing from SupportPal is a simple process.

First, ensure you whitelist the following IP addresses on your SupportPal instance:

  • 54.246.211.116
  • 52.48.214.19
  • 34.250.219.217
  1. Go to Settings -> Imports.
  2. Click Create new import.
  3. Enter the URL as the URL of your SupportPal installation. If this is https://support.mydomain.com, then you would enter support.mydomain.com. You do not need to include /admin.
  4. Enter your API username and password.
  5. Click Save.

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