How to Create & Disable Notifications

This article will show you how to create notifications (actions) based on specific triggers. You’ll learn how to choose a trigger, select the parties to notify, and format the message. Additionally, if you're migrating from another platform to Upmind, this guide will walk you through the different ways to disable notifications as needed.

Opening the Automation page

Create and edit actions on the Automation page.

1. Log in to your Upmind account.
2. Click Settings.
3. Click the Actions tile.

• Upmind displays the Automation page with the Actions and Triggers menu tabs.

Reviewing current actions and triggers

Actions

Click the Actions menu tab to review the list of current notifications. Upmind comes loaded with 20+ actions. Any custom action you create displays on this page, too. The page also shows app integrations, such a Slack.

• Click an icon to see a list of all actions associated with that notification channel.

Triggers

Click the Triggers menu tab to review the list of options. Upmind comes loaded with 30+ categories of triggers. Each category has a different number of specific triggers, from just a couple to more than ten.

Creating a new action

1. Click the Actions menu tab.
2. Click the Add action button.
3. On the next screen, check the toggle to ensure the action is Enabled.
4. Enter a name for the action.
5. Select an app.

Adding a trigger

The next step is to select one trigger that matches your intended action.

1. Click the trigger field.
2. Enter a search term. (optional)
3. Scroll through the list.
4. Check the box that matches your action.

Selecting a party

1. Click the field next to, "Who do you want to notify?"
2. Select an option on the drop-down menu.

📘

Note

The list of options varies with the notification channel and your current configuration. In this example, there is only one option (Brand) for Slack.

3. Scroll down to the Template section.
4. Create a notification message.
5. Use Twig syntax to insert code snippets
6. Click Save.

🚧

Click to learn about message syntax with Twig.

Viewing the notification

Upmind sends out the action message when the trigger event occurs.

• The screenshot below shows a message sent to Slack, as stated above, when a client responds to a ticket.

Editing an action

1. Go to the Automation page.
2. Locate the action.
3. Click the gear icon.
4. Click Edit to modify.
5. Click Delete to remove the action.

How to Disable Notifications

If you want to stop notifications from being sent to your clients, there are several methods you can use:

1. Disable Notifications for a Specific Client

To disable notifications for a specific client, follow these steps:

1. Go to the Profile section and click on the profile of the client you wish to modify.
2. Click on Settings > Profile
3. Click on Disable Email Notifications.

2. Disable Notifications Per Action

You can disable notifications for specific actions by following these steps:

1. Go to Settings → Actions.
2. Select the action for which you want to disable notifications.
3. Disable the notification for that particular action based on your preferences.

3. Disable All Notifications Using Custom SMTP with Fake Credentials

You can also disable notifications by configuring a Custom SMTP with fake credentials. For more details on how to set up Custom SMTP, please refer to the guide here