Contract Automation Terminology

Understanding contract statuses helps manage customer subscriptions and automate lifecycle actions efficiently.

Term	Meaning
Pending	A new order that is not yet paid.
Awaiting Activation	This has been ordered and paid for but has not been set up, either because activation requires manual input, or there was an error.
Active	An active, paid, and live contract.
Suspended	Service is suspended, but invoicing still runs as normal, and new invoices are generated.
Cancelled	Service is cancelled. No new invoices are generated but existing invoices remain unpaid.
Closed	Any unpaid invoices are written off and credited.