Skip to main content
To prevent your clients from closing unresolved tickets, you can lock the ticket through the admin area.
  1. Go to Support page.
  2. Select the ticket you want to lock.
  3. Click the three-line icon and select Lock ticket.
  1. The locked ticket icon will appear on the support page.
Support page in admin area.

Support page in admin area.

Your client will also know if the ticket is locked, as it will be displayed in the client area as well.
Admin area

In the client area