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This article shows you how to configure your store’s ticketing system. You also learn how to generate a ticket when a client sends a message to your domain’s email account.
Not sure how to find clients tickets? See How to Open and Assign Client Tickets.

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Opening the Tickets & Support page

  1. Log in to Upmind.
  2. Click the Settings button.
  3. Click the Service desk tile.

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Setting Ticket Reference

Customize the prefix that displays with every ticket number. The default setting is TICKET. To change the default:
  1. Enter a name in the field.
  2. Click Save.
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Customizing Ticket System Settings

Customize the default settings for three fields. (optional) CLOSE TICKET AFTER DAYS
  • Automatically close a ticket after X number of days of inactivity.
PRE-CLOSE NOTIFICATION AFTER DAYS
  • Automatically notify a party that a ticket will be closed after X number of days of inactivity.
DEFAULT TICKET PRIORITY
  • Automatically set ticket priority to this level if the party does not choose a priority level.
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Enabling Support PIN

The Client Support PIN is a unique code used to securely verify your client’s identity when they contact customer support. You can enable or disable this feature under Settings -> Service Desk. You can also set the expiration interval, which will allow the system to automatically generate a new PIN once the current one expires.
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