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Auto-accept skips manual review for specific cancellation requests. You can configure this in subscription options.

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Access subscription options

  1. Log in to Upmind admin.
  2. Go to Settings > Subscription Options under Branding and Customisation.
Settings > Branding and Customisation > Subscription Options

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Enable auto-accept

  1. Under Cancellation Terms, select Auto-accept cancellation requests for overdue products.
  2. Save changes.
Requests auto-approve if the invoice is overdue. It has an immediate effect on new requests.

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When auto-accept triggers

  1. Client submits a cancellation request on an overdue subscription.
  2. Upmind skips creating an open support ticket.
  3. Contract cancels based on the selected option, either immediate or end of term.
Client-level overrides are available under Automation Overrides. For more details, follow this guide.