- Settings > Actions
- Settings > Email Templates
Account Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier of the account |
| name | Account name |
| type | Account type designation |
| status | Account current status |
| created_at | Date and time the account was created |
| updated_at | Last update timestamp of the account |
| client | Associated client information |
| arrears_credit_maximum | Maximum arrears credit allowed |
| arrears_credit_available | Currently available arrears credit |
| arrears_credit_used | Used arrears credit |
| arrears_credit_available_converted_formatted | Formatted available credit in the account currency |
| arrears_credit_used_converted_formatted | Formatted used credit in the account currency |
| arrears_credit_maximum_converted_formatted | Formatted maximum credit in account currency |
| currency | Account currency |
| enable_negative_wallet_balance | Flag for allowing a negative wallet balance |
Brand Twig variables
| Variable | Description |
|---|---|
| id | Brand unique identifier |
| name | Brand name |
| code | Brand code |
| prefix | Prefix used by the brand |
| portal_domain | Main portal domain for the brand |
| company_name | Legal or business name of the brand |
| company_address | Official address |
| company_phone | Contact phone number |
| company_email | Contact email |
| country | Brand’s operational country |
| language | Default language configured for the brand |
| currency | Default currency |
| tax_type | Tax configuration type |
| vat_number | VAT number for the brand |
| payment_days_term | Default payment term in days |
| create_invoice_term | Term for invoice creation timing |
| style | Styling parameters or theme |
| logo_src | URL to the brand’s logo image |
| created_at | Brand creation timestamp |
| updated_at | Last updated timestamp |
| customer_portal_domain | URL for customer-facing portal |
| staff_portal_domain | URL for staff admin portal |
| organisation | Associated organisation |
Brand hook template Twig variables
| Variable | Description |
|---|---|
| id | Unique hook template identifier |
| brand_id | Associated brand identifier |
| hook_id | Identifier for the hook (event trigger) |
| template_id | Template associated with the hook |
| enabled | Boolean indicating if the hook template is active |
| locked | Boolean marking the template as locked / uneditable |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Timestamp for soft deletion |
Bulk action Twig variables
| Variable | Description |
|---|---|
| status | Status of the bulk action |
| id | Bulk action unique identifier |
| name | Bulk action name |
| org_id | Organisation involved |
| brand_id | Brand involved |
| user_id | User who triggered the action |
| status_id | Internal status ID |
| retried | Count of retry attempts |
| reschedule_id | ID of any scheduled re-run |
| action_type | Type of action executed |
| action_data | Additional data related to the action |
| segment_id | ID for client segment targeted |
| refresh_segment | Flag to update client segment after action |
| object_type | Type of object acted upon |
| object_ids | List of IDs for objects involved |
| num_scheduled | Number of actions scheduled |
| num_successful | Number of successful actions |
| num_failed | Number of failed actions |
| started_at | Start timestamp of the action |
| completed_at | Completion timestamp |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| deleted_at | Deletion timestamp (soft delete) |
| duplicate_id | Tracking ID for duplicate action |
Client Twig variables
| Variable | Description |
|---|---|
| id | Unique client identifier |
| first_name | Client’s first name |
| last_name | Client’s last name |
| login_email | Email used for login |
| notification_email | Email used to receive notifications |
| twofa_enabled | Flag if two-factor authentication is enabled |
| twofa_provider | Provider used for two-factor authentication |
| reg_hash | Registration hash |
| reg_hash_expiry | Expiry time for registration hash |
| verified | Flag if email or account is verified |
| avatar_src | URL to client avatar image |
| interface_language | Preferred UI language |
| document_language | Preferred document language |
| created_at | Account creation timestamp |
| updated_at | Last profile update timestamp |
| has_password | Flag if password is set |
| has_login | Flag if login is enabled |
| is_guest | Flag if it’s a guest user |
| full_name | Full name of client |
| default_payment_details | Default payment details |
| default_address | Default physical address |
| import_id | Import source identifier |
| staged_import | Flag indicating staged import |
| external_id | External system ID |
| support_pin | Support pin code |
| support_pin_expiry_datetime | Expiry datetime of support pin |
| firstname | Alternative access to first name |
| lastname | Alternative access to last name |
| Alternate access to primary email | |
| location_source | Source of client location |
| location_town | Town or city |
| location_country_code | Country code |
| location_ip | IP address |
| user_id | Associated user ID |
| upmind_org_user_id | Organisation user ID |
| reseller_account_id | Reseller client association id |
| interface_language_id | Numeric UI language ID |
| document_language_id | Numeric document language ID |
| deleted_at | Soft delete timestamp |
| apply_credit | Flag if credits applied |
| credit | Credit balance |
| consolidate_invoice | Invoice consolidation enabled |
| consolidation_day | Day of invoice consolidation |
| bf_id | Billing framework ID |
| ip_address | Client IP address |
| enabled_2fa | Two factor authentication enabled |
| provider_2fa_id | Two factor provider ID |
| org_id | Organisation ID |
| picture | Client picture URL |
| brand_id | Associated brand ID |
| last_login | Last login timestamp |
| fraud_policy | Fraud detection policy |
| fraud_status | Fraud status |
| failed_login_attempts | Failed login attempt count |
| notifications_disabled | Notifications disabled status |
| meta | Metadata |
| order_template_code | Default order template code |
| interface_language_code | Language code for UI |
| document_language_code | Language code for documents |
| fullname | Full client name |
| public_name | Publicly displayed name |
| secret_2fa_exists | Two-factor secret existence |
| image_url | Client image URL |
| topup_enabled | Prepaid top-up enabled |
| upmind_org_user | Organisation user object |
| upmind_package_limits | Package limits |
| emails | List of client emails |
| image | Client image |
| invoice_consolidation_enabled | Invoice consolidation enabled |
| invoice_consolidation_base_rule | Base rule for invoice consolidation |
| invoice_consolidation_base_rule_date_of_month_day | Month day for consolidation |
| invoice_consolidation_base_rule_day_of_week | Day of week for consolidation |
| block_new_tickets_from_email | Block new support tickets from email |
| default_email | Default client email |
| custom_fields | Custom client field data |
| custom_field_values | Values of custom fields |
| tax_type | Tax type |
| default_phone | Default phone number |
| username | Username |
| login_username | Login username |
| before_due_date_charge_interval | Pre-due date charge interval |
| before_due_date_charge_interval_dd | Pre-due date charge interval (days) |
| manage_notification_subs_token | Notification subscription management token |
| parent_client_config | Parent client configuration |
| tags | Tags associated with the client |
| never_suspend | Flag to never suspend the client |
| never_cancel | Flag to never cancel the client |
| never_close | Flag to never close the client |
| failed_2fa_attempts | Count of failed 2FA attempts |
| has_legacy_invoices | Flag for legacy invoices |
| exclude_from_uuid_encoding | Exclude from UUID encoding |
| status_id | Client status ID |
| number | Client number |
| settings | Client settings configurations |
| tax_exempt_code | Tax exemption code |
| tax_exempt_number | Tax exemption number |
| email_2fa_code | Two-factor email code |
| email_2fa_validity_period_seconds | Two-factor email code validity period |
Client vault asset Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier of the asset |
| import_id | External import reference for the asset |
| staged_import | Flag indicating if the asset is from staged import |
| external_id | External system ID |
| client_id | Associated client identifier |
| lead_id | Lead identifier if applicable |
| user_id | Related user identifier |
| label | Label or name of the asset |
| note | Additional notes |
| pinned | Flag to pin asset for priority or visibility |
| visible_for_client | Asset visibility permission |
| encrypted | Encryption status of the asset |
| contract_product_id | Linked contract product ID |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| author_client_id | Client ID of asset author |
| author_user_id | User ID of asset author |
| editor_client_id | Client ID of last editor |
| editor_user_id | User ID of last editor |
| locked | Lock status to prevent modifications |
Client address Twig variables
| Variable | Description |
|---|---|
| id | Unique address ID |
| client_id | Client linked to the address |
| user_id | User linked to the address |
| default | Is this address the default one? |
| type | Address type (billing, shipping, etc.) |
| name | Name associated with the address |
| address_1 | Primary address line |
| address_2 | Secondary address line |
| country_id | Country reference ID |
| state | State or province |
| city | City |
| postcode | Postal or ZIP code |
| created_at | Creation timestamp |
| updated_at | Last modification timestamp |
| deleted_at | Soft deletion timestamp |
| verified | Verification status |
| region_id | Region reference |
| can_delete | Permission flag for deletion |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| region | Region name |
| country | Country name |
| client | Client object |
| county | County name |
Client company Twig variables
| Variable | Description |
|---|---|
| id | Company identifier |
| address_id | Linked address ID |
| phone_id | Linked phone number ID |
| default | Is this company the default for client? |
| verified | Verification status |
| created_at | Creation date |
| updated_at | Last update date |
| deleted_at | Soft deletion date |
| name | Company name |
| vat_number | VAT registration number |
| reg_number | Company registration number |
| vat_percent | VAT percentage |
| client_id | Linked client ID |
| email_id | Email linked to company |
| user_id | User linked |
| can_delete | Permission to delete |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| client | Linked client object |
| vat_validated | VAT validation status |
| vat_validation_failed_reason | Reason for VAT validation failure |
| vat_validated_with | Method of VAT validation |
| vat_validation_checked_at | VAT validation check date |
Client email Twig variables
| Variable | Description |
|---|---|
| id | Email record identifier |
| Email address | |
| reg_hash | Registration hash for verification |
| type | Email type (primary, secondary, etc.) |
| default | Is this the default email? |
| verified | Verification status |
| created_at | Record creation date |
| updated_at | Last updated date |
| client_id | Client associated with this email |
| reg_hash_expiry | Expiry date/time of reg hash |
| client | Client object |
Client payment method Twig variables
| Variable | Description |
|---|---|
| active | Is the payment method active? |
| id | Payment method identifier |
| user_id | User linked to payment method |
| client_id | Client associated |
| name | Payment method name |
| currency_id | Currency identifier |
| default | Is this the default payment method? |
| address_id | Address linked to payment |
| card_type | Card brand/type |
| card_last4 | Last four digits of card |
| card_expire_date | Expiry date of the card |
| allow_bacs | BACS payment allowed? |
| allow_cheque | Cheque payment allowed? |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| gateway_id | Gateway used |
| type | Payment method type |
| pre_expiry_notification | Notify before expiry |
| can_delete | Can this method be deleted? |
| external_id | External identifier |
| errors | Error descriptions |
| manual | Manual payment method? |
| next_action | Next action required |
| sca_verified | Strong customer authentication verified? |
| import_id | Import reference |
| staged_import | Staged import flag |
| auto_payment | Is auto payment enabled? |
| client | Client object |
| payment_method_type | Type of payment method |
| autopayment_blocked | Is auto payment blocked? |
| autopayment_blocked_reason | Reason for blocking auto payment |
Client phone Twig variables
| Variable | Description |
|---|---|
| id | Phone record identifier |
| client_id | Client associated |
| user_id | User linked |
| type | Phone type (mobile, home, etc.) |
| default | Is default phone number? |
| verified | Verification status |
| phone | Phone number |
| phone_code | Phone country code |
| created_at | Record creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion timestamp |
| full_phone | Full formatted phone number |
| international_phone | International number format |
| country_code | Country code |
| phone_country_code | Code of the phone’s country |
| can_delete | Permission to delete |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| client | Client object |
Contract Twig variables
| Variable | Description |
|---|---|
| total_recurrent_amount_formatted | Total recurring amount, formatted for display |
| total_amount_formatted | Total amount of the contract, formatted |
| currency | Currency used in the contract |
| id | Unique identifier for the contract |
| name | Contract name |
| start_date | Contract start date |
| end_date | Contract end date |
| next_due_date | Next payment due date |
| next_invoice_date | Date of the next invoice |
| cancellation_date | Date when the contract was cancelled |
| activation_date | Date contract was activated |
| status_id | Internal status identifier |
| total_recurrent_amount | Total recurring amount |
| total_amount | Total contract amount |
| account_id | Associated account ID |
| user_id | User who owns the contract |
| brand_id | Brand associated with the contract |
| company_id | Company linked to the contract |
| address_id | Address linked to the contract |
| billing_cycle_months | Billing cycle duration in months |
| currency_id | Currency identifier |
| main_invoice_id | Main invoice ID |
| payment_days_term | Payment terms in days |
| create_invoice_term | Invoice creation terms |
| gateway_id | Payment gateway used |
| payment_details_id | Payment details reference |
| main_service_id | Main service ID |
| promotion_id | Promotion applied |
| promotion_code | Promotion code |
| created_at | Contract creation timestamp |
| updated_at | Last update timestamp |
| reseller_account_id | Associated reseller account ID |
| client_id | Client ID |
| recurring | Is this contract recurring? |
| start_recurring | Start date for recurring billing |
| end_recurring | End date for recurring billing |
| status | Contract status |
| cancellation_reason | Reason for contract cancellation |
| pricelist_id | Associated price list ID |
| fraud_status | Fraud check status |
| currency_exchange_rate | Exchange rate used for currency |
| external_id | External system ID |
| locked | Is contract locked? |
| billing_cycle_days | Billing cycle duration in days |
| reconciliation_strict | Strict reconciliation flag |
| main_invoice_number | Invoice number of main invoice |
| import_id | Import reference |
| staged_import | Flag for staged import |
| finished_staged_import | Flag to mark staged import finished |
| notes | Admin notes |
| tax_type | Applied tax type |
| moved_from_contract_id | Reference to previous contract when moved |
| moved_to_contract_id | Reference to next contract when moved |
| moved | Is contract moved? |
| partially_moved | Partial move flag |
| products | List of products associated |
| client | Client object |
| phone_id | Associated phone ID |
| tracked_referral | Referral tracking info |
Contract product bulk scheduled action Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier of the bulk action |
| user_id | User who initiated the action |
| params | Parameters for the action |
| result_count | Count of results processed |
| ready | Is action ready to execute |
| stuck | Is action stuck |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| products_processed | Number of products processed |
| jobs_dispatched | Number of jobs dispatched |
| org_id | Organisation ID |
| brand_id | Brand ID |
| action | Type of action |
Contract product scheduled action Twig variables
| Variable | Description |
|---|---|
| id | Scheduled action ID |
| contract_id | Linked contract ID |
| contract_product_id | Linked contract product ID |
| brand_id | Brand identifier |
| user_id | User who scheduled the action |
| original_values | Original data values before action |
| values | Updated values |
| org_id | Organisation ID |
| action | Action type |
| status_id | Status identifier |
| executed_at | Action execution timestamp |
| deleted_at | Soft deletion timestamp |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
Contract request Twig variables
| Variable | Description |
|---|---|
| id | Request ID |
| contract_id | Associated contract ID |
| reason | Reason for the contract request |
| product_old_ids | Old product IDs associated |
| status_id | Request status ID |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion timestamp |
| product_ids | Product IDs for the request |
| ticket_id | Support ticket linked |
| status | Request status |
| contract_product_id | Linked contract product ID |
Contract product Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier of contract product |
| account_id | Linked account ID |
| contract_id | Contract associated |
| product_id | Product identifier |
| description | Product description |
| cost | Cost price |
| cost_currency_id | Currency ID for cost |
| base_price | Base price |
| base_price_currency_id | Currency ID for base price |
| selling_price | Selling price |
| cost_exchange_rate | Exchange rate for cost |
| base_price_exchange_rate | Exchange rate for base price |
| quantity | Quantity |
| vat_country_id | VAT country reference |
| vat_percentage | VAT percentage |
| billing_cycle_months | Billing cycle duration in months |
| product_set_id | Product set grouping |
| product_group_id | Product group identification |
| created_at | Record creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion timestamp |
| status_id | Status identifier |
| start_date | Contract product start date |
| end_date | Contract product end date |
| renew_date | Renewal date |
| amount | Amount |
| invoice_id | Linked invoice ID |
| invoice_product_id | Invoice product ID |
| next_invoice_date | Next invoicing date |
| next_due_date | Next payment due date |
| discount_amount | Applied discount amount |
| last_invoice_id | Last invoice linked |
| provision_provider_id | Provision provider reference |
| provision_server_id | Provision server ID |
| provision_center_id | Provision center ID |
| main_contracts_product_id | Main contract product ID |
| provision_lock | Provision lock flag |
| product_name | Name of the product |
| cost_currency_code | Currency code of cost |
| base_currency_code | Base currency code |
| provision_fields | Configuration fields for provisioning |
| amount_formatted | Formatted amount |
| cost_formatted | Formatted cost |
| base_price_formatted | Formatted base price |
| selling_price_formatted | Formatted selling price |
| discount_amount_formatted | Formatted discount amount |
| cost_exchange_rate_formatted | Formatted exchange rate for cost |
| base_price_exchange_rate_formatted | Formatted exchange for base price |
| status | Status |
| product | Product object |
| calculated_suspend_date | Date calculated for suspension |
| calculated_cancel_date | Date calculated for cancellation |
| calculated_close_date | Date calculated for closure |
| suspend_interval | Interval for suspension |
| cancel_interval | Interval for cancellation |
| close_interval | Interval for closure |
| is_due | Is product due for payment |
| not_suspend_until | Restriction date for suspension |
| not_cancel_until | Restriction date for cancellation |
| not_close_until | Restriction date for closure |
| selling_price_converted | Converted selling price |
| unit_quantity | Unit quantity |
| configuration_selling_price_formatted | Formatted configured price |
| configuration_total_amount_formatted | Formatted configured total |
| configuration_selling_price_discount_formatted | Formatted discounted price |
| configuration_total_discount_amount_formatted | Formatted total discounts |
| configuration_net_selling_price_formatted | Formatted net selling price |
| configuration_net_amount_formatted | Formatted net amount |
| configuration_net_amount_discount_formatted | Formatted net discount |
| configuration_net_selling_price_discount_formatted | Formatted net selling price discount |
| main_invoice_product_id | Main invoice product ID |
| net_selling_price | Net selling price |
| net_product_discount_amount | Net product discount amount |
| net_global_discount_amount | Net global discount amount |
| net_amount | Net amount |
| vat_amount | VAT amount |
| total_amount | Total amount |
| total_discount_amount | Total discount amount |
| net_selling_price_formatted | Formatted net selling price |
| net_unit_selling_price_formatted | Formatted net unit selling price |
| net_product_discount_amount_formatted | Formatted product discount |
| net_global_discount_amount_formatted | Formatted global discount |
| total_discount_amount_formatted | Formatted total discount |
| net_amount_formatted | Formatted net amount |
| vat_amount_formatted | Formatted VAT amount |
| total_amount_formatted | Formatted total amount |
| configuration_selling_price_discounted_formatted | Formatted discounted selling price |
| configuration_total_discounted_amount_formatted | Formatted discounted total amount |
| configuration_net_amount_discounted_formatted | Formatted net discounted amount |
| configuration_net_selling_price_discounted_formatted | Formatted net discounted price |
| attributes | Attributes of the product |
| options | Product options |
| set_products | Set of products |
| provision_configuration_id | Provision configuration ID |
| is_provisioned | Flag if provisioned |
| activation_date | Activation date |
| configuration_total_recurring_amount_formatted | Formatted recurring total |
| configuration_total_recurring_discounted_amount_formatted | Formatted recurring discounts |
| external_id | External system identifier |
| service_identifier | Service identifier |
| billing_cycle_days | Billing cycle duration in days |
| suspended_date | Suspension date |
| cancelled_date | Cancellation date |
| closed_date | Closing date |
| pro_rata_pending | Pending proration |
| renew | Renewal flag |
| notes | Notes |
| contract | Linked contract |
| provision_field_values | Provision configuration values |
| configuration_total_recurring_net_amount_formatted | Net recurring total |
| configuration_total_recurring_net_discounted_amount_formatted | Net recurring discounts |
| next_invoice_date_archive | Archived next invoice date |
| original_product_id | Original product ID |
| can_create_next_invoice | Permission to create next invoice |
| total_amount_without_discount_formatted | Total amount excluding discount |
| total_amount_without_discount_converted | Converted total excluding discount |
| total_unit_selling_price_formatted | Total unit selling price |
| total_unit_selling_price_converted | Converted unit selling price |
| configuration_total_recurring_amount_converted | Converted recurring total |
| is_converted_price | Flag indicating converted pricing |
| is_delegated_object | Flag if object is delegated |
| price_type | Pricing type |
| import_id | Import reference |
| staged_import | Staged import flag |
| main_invoice_id | Main invoice reference |
| main_invoice_number | Main invoice number |
| manual_status | Manual status |
| manual_status_reason | Reason for manual status |
| paid_future_invoices | Flag if future invoices are paid |
| can_modify | Permission to modify |
| can_cancel | Permission to cancel |
| sub_products | Nested sub-products |
| recommended_money_back_period | Money-back guarantee period |
| auto_create_renew_invoice | Flag to auto-create renew invoices |
| payment_days_term | Payment terms in days |
| create_invoice_term | Invoice creation terms |
| expire_notice_date | Expiry notice date |
| net_amount_without_discount_formatted | Net amount excluding discount |
| active_for_months | Active duration in months |
| due_in_days | Days remaining for payment |
| tax_amount | Tax amount |
| tax_amount_formatted | Formatted tax amount |
| client_label | Label set by client |
| provision_setup_fields_confirmed | Confirmation of provision fields |
| accounting_revenue_recognition | Accounting revenue recognition |
| moved_from_contract_product_id | Previous contract product linkage |
| moved_to_contract_product_id | Next contract product linkage |
| moved | Flag if product moved |
| trial_end_action_time | Trial end action schedule |
| in_trial | Is product in trial period |
| trial_duration | Duration of trial |
| trial_end_action | Action to execute at trial end |
| trial_pre_expire_notification | Notification before trial expiry |
| trial_pre_expire_notification_date | Date for pre-expire notification |
| trial_end_date | Trial end date |
| provision_provider | Service provisioning provider |
| provision_configuration | Provisioning configuration |
| invoice_consolidation_enabled | Invoice consolidation flag |
| invoice_consolidation_enabled_calculated | Calculated invoice consolidation |
| tax_entity_details | Tax entity details |
| tax_entity_hash | Tax entity hash |
| exclude_from_uuid_encoding | Exclude from UUID encoding |
| last_provision_setup_request | Timestamp of last provision setup |
| last_reconciled_at | Last reconciliation timestamp |
| retention_status_id | Retention policy status ID |
| retention_reason_id | Reason for retention status |
| retention_status_updated_at | Time of retention status update |
| retention_updated_at | Retention data last updated |
| currency_code | Currency code |
| future_renewal_price | Price for future renewal |
| configuration_future_renewal_price | Formatted future renewal price |
| name | Contract product name |
| calculated_next_invoice_due_date | Next invoice due date |
| org_id | Organisation ID |
| brand_id | Brand ID |
| client_id | Client ID |
| configuration_selling_price | Selling price configured |
| configuration_total_recurring_net_amount | Net recurring total |
| promotions | Applied promotions |
| scheduled_actions | Scheduled contract actions |
| promotion_codes | Promotion codes |
| is_parent | Indicates if contract product is parent |
Cost Twig variables
| Variable | Description |
|---|---|
| amount_formatted | The formatted amount, usually currency formatted for display |
| currency_code | The currency code related to the amount (e.g., USD, EUR) |
Credit debit transaction Twig variables
| Variable | Description |
|---|---|
| currency_code | Currency code of the transaction |
| id | Unique identifier of the transaction |
| credit | Credit amount in the transaction |
| debit | Debit amount in the transaction |
| invoice_id | Linked invoice identifier |
| client_id | Client identifier |
| account_id | Account related to transaction |
| user_id | User who performed the transaction |
| transaction_id | Transaction unique ID |
| reason | Reason or description for the transaction |
| created_at | Date and time of creation |
| updated_at | Last update date and time |
| payment_log_id | Linked payment log identifier |
| captured | Amount captured flag |
| deleted_at | Soft deletion timestamp |
| currency_id | Currency identifier |
| transaction_type | Type of transaction (e.g., payment, refund) |
| parent_id | Parent transaction ID |
| refunded | Refund status |
| amount_refunded | Amount refunded |
| gateway_id | Payment gateway identifier |
| amount_captured | Amount captured |
| type | Transaction type |
| currency_exchange_rate | Exchange rate at the time of transaction |
| shared_resource_token | Token for shared resource access |
| import_id | External import ID |
| staged_import | Staged import flag |
| external_id | External system identifier |
| document_currency_id | Currency ID for document currency |
| document_currency_exchange_rate | Exchange rate for document currency |
| document_amount_converted | Converted document amount |
| document_amount_converted_formatted | Formatted converted document amount |
| document_currency | Currency code for the document |
Custom field value Twig variables
| Variable | Description |
|---|---|
| id | Unique custom field value identifier |
| field_id | Identifier of the custom field |
| value | Value assigned to the custom field |
| created_at | Timestamp when the value was created |
| updated_at | Timestamp when the value was updated |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| object_type | Type of object this field relates to |
| image_url | URL to an image related to the field (if applicable) |
Delegate Twig variables
| Variable | Description |
|---|---|
| id | Unique delegate identifier |
| org_id | Organisation ID this delegate is related to |
| brand_id | Brand ID associated with the delegate |
| owner_client_id | Client ID of the owner of the delegation |
| client_id | Client ID who is delegated to |
| lead_id | Lead ID linked to the delegation |
| is_full_delegate | Boolean flag, indicates if delegation includes full access |
| active | Boolean flag, whether delegation is active |
| hash | Unique hash for delegation identification |
| invite_email | Email address used for inviting delegate |
| num_delegated_cps | Number of delegated contract products |
| num_delegated_tickets | Number of delegated support tickets |
| lead | Lead object linked to the delegation |
| client | Client object linked to the delegation |
| owner_client | Owner client object |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
Delegated access Twig variables
| Variable | Description |
|---|---|
| id | Unique delegated access identifier |
| account_id | Account ID associated |
| client_id | Client associated |
| object_id | Object ID the delegation applies to |
| object_type | Type of the object |
| creator_object_id | Creator ID of the delegated access |
| creator_object_type | Creator object type |
| created_at | Created timestamp |
| updated_at | Updated timestamp |
| deleted_at | Soft deletion timestamp |
| brand_id | Brand ID |
| active | Active status flag |
| hash | Unique hash identifier |
| org_id | Organisation ID |
| invite_email | Email address used for the invitation |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| owner_client_id | Owner client ID |
| client | Client object |
| invite_lead_id | Lead ID for invitation |
| delegate_id | Delegate ID |
Email Twig variables
| Variable | Description |
|---|---|
| id | Unique email identifier |
| recipient_type_id | Type identifier of recipient |
| recipient_id | Recipient ID |
| client_id | Client ID |
| user_id | User ID |
| account_id | Account ID |
| brand_id | Brand ID |
| reseller_account_id | Reseller account ID |
| sent | Whether the email was sent |
| message_id | Message ID |
| bounced | Bounced status |
| error_id | Error identifier if sending failed |
| error_message | Error message |
| resend_email_id | Reference to resent email |
| template_id | Template ID used |
| template_content_id | Content ID of the template message |
| smart_template_id | Smart template ID |
| language_id | Language ID |
| subject | Email subject |
| smart_email_id | Smart email ID |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| sent_at | Actual sent timestamp |
| bounced_at | Bounce timestamp |
| bounce_data | Bounce details |
| from | Sender email address |
| reply_to | Reply-to email address |
| to | Recipient email addresses |
| cc | CC email addresses |
| bcc | BCC email addresses |
| hook_log_id | Related hook log ID |
| resent | Resent flag |
| lead_id | Linked lead ID |
| hourly_rate_exceeded | Flag for hourly rate limits exceeded |
Gateway Twig variables
| Variable | Description |
|---|---|
| currencies | List of currencies supported by the gateway |
| id | Gateway identifier |
| name | Gateway name |
| provider | Gateway provider name |
| created_at | Gateway creation timestamp |
| updated_at | Gateway last update timestamp |
| deleted_at | Gateway deletion timestamp (soft delete) |
| type | Gateway type (e.g., card, bank transfer) |
| gateway_provider_id | External provider ID for the gateway |
| org_id | Organisation ID associated with the gateway |
| payment_instructions | Human-readable payment instructions for this gateway |
| hash | Internal hash for gateway reference |
| gateway_settings | Serialized or structured gateway configuration details |
| payment_instructions_translated | Localized payment instructions (translated) |
| is_stored | Flag indicating if gateway data is stored for reuse |
| card_types | Supported card types (e.g., Visa, MasterCard) |
| translations | Available translations for gateway content |
| short_description | Brief description of gateway capabilities |
| name_translated | Gateway name translated per locale |
| short_description_translated | Translated short description |
| provider_logo | Logo asset for the provider |
| gateway_provider | Gateway provider object or identifier |
| oauth_application_access_token_id | OAuth token ID used for API access |
| require_stored | Whether stored credentials are required |
| auth_type | Authentication type (e.g., OAuth, API key) |
| webhook_url | Webhook URL for gateway events |
| import_id | Import reference for gateway data |
| staged_import | Staged import flag for gateway data |
| external_id | External system ID |
| allow_manual_store | Allow manual storage of gateway data |
| use_frontend_implementation | Indicator for frontend-based gateway integration |
| store_on_payment | Store gateway details upon payment |
| store_on_payment_force | Force-stored gateway details on payment |
| store_outside_payment | Store gateway details outside the payment flow |
| internal_name | Internal naming convention for the gateway |
Invoice Twig variables
| Variable | Description |
|---|---|
| net_selling_price_formatted | Formatted net selling price |
| net_product_discount_amount_formatted | Formatted net product discount amount |
| net_global_discount_amount_formatted | Formatted global discount amount |
| total_discount_amount_formatted | Formatted total discount amount |
| net_amount_formatted | Formatted net amount (after discounts) |
| vat_amount_formatted | Formatted VAT amount |
| total_amount_formatted | Formatted total invoice amount |
| paid_amount_formatted | Formatted amount paid so far (if partial) |
| current_data | Snapshot of current invoice data (context) |
| currency | Currency code (e.g., USD) |
| id | Invoice ID |
| number | Human-readable invoice number |
| brand_id | Brand context for the invoice |
| account_id | Linked account ID |
| client_id | Client ID associated with the invoice |
| gateway_id | Payment gateway used for the invoice |
| payment_details_id | Payment details reference |
| status_id | Invoice status identifier |
| created_at | Invoice creation timestamp |
| updated_at | Last invoice update timestamp |
| deleted_at | Invoice deletion timestamp |
| create_datetime | Invoice creation date/time (alias) |
| due_date | Payment due date |
| paid_datetime | Date/time when payment completed |
| total_amount | Total invoice amount (unformatted) |
| currency_id | Currency identifier |
| pricelist_id | Pricing list reference |
| total_discount_amount | Total discount applied |
| net_global_discount_amount | Net global discount amount (undiscounted) |
| net_product_discount_amount | Net product discount amount (undiscounted) |
| net_selling_price | Net selling price (before formatting) |
| net_amount | Net amount (before formatting) |
| VAT fields: | VAT-related fields included above as formatted amounts |
| contract_id | Contract associated with this invoice |
| user_id | User performing invoice actions |
| reseller_account_id | Reseller context ID if applicable |
| address_id | Address tied to invoice |
| category_id | Invoice category ID |
| company_id | Company ID for the invoice context |
| refund_request | Refund request flag |
| refund_changed | Refund status changed flag |
| refund_status | Current refund status |
| consolidation_status | Invoice consolidation status |
| consolidation_invoice_id | Linked consolidated invoice ID |
| credit_invoice_id | Credit invoice ID if issued |
| credited | Credited flag |
| legacy | Legacy invoice flag |
| notes | Administrative notes |
| data | Arbitrary data payload |
| status | Invoice status (alias for status_id) |
| next_charge_date | Next charge date if recurring |
| payment_failed_attempts | Count of failed payment attempts |
| locked | Invoice locked flag |
| guest_token_id | Guest session token, if applicable |
| pre_due_notification_date | Notification date before due date (reminder) |
| overdue_notification_date | Notification date for overdue status |
| overdue_left_attempts | Remaining attempts before enforcement |
| balance | Current balance due on the invoice |
| balance_formatted | Formatted balance due |
| fraud_status | Fraud check status |
| fraud_score | Fraud risk score |
| ip | IP address associated with invoice event |
| abandoned | Abandoned invoice flag |
| abandon_date | Date when invoice was abandoned |
| temp_token_id | Temporary token for invoice actions |
| currency_exchange_rate | Exchange rate used for currency conversion |
| total_amount_converted | Converted total amount |
| paid_amount_converted | Converted paid amount |
| net_discount_amount_formatted | Formatted net discount amount |
| net_discount_amount | Net discount amount (raw) |
| cancellation_datetime | Cancellation timestamp (if canceled) |
| warning_notes | Administrative warnings |
| category | Invoice category or taxonomy |
| credit_invoice | Linked credit invoice, if any |
| net_amount_converted | Converted net amount |
| external_id | External system ID |
| external_contract_id | External contract ID, if linked |
| partial_amount_credited | Partial amount credited |
| unspent discounts / unspent credits | See related fields (if applicable) |
| partial_amount_to_credit_formatted | Formatted partial credit amount |
| partial_amount_to_credit_converted | Converted partial credit amount |
| partial_amount_credited_formatted | Formatted credited amount |
| partial_amount_credited_converted | Converted credited amount |
| duplicate_from | Original invoice reference if duplicate |
| duplicated_with | Duplicated invoice reference ID |
| auto_cancel_date | Automatic cancellation date, if applicable |
| auto_cancel_pro_rata_date | Pro-rata date for auto-cancel under terms |
| duplicate_from_invoice_id | ID of source invoice in duplicates |
| duplicatied_with_invoice_id | (Alias) duplicate reference |
| allow_product_credit | Allow product-level credit flag |
| delegate_related | Related delegate information |
| to_be_credited | Amount to be credited |
| import_id | Import reference |
| staged_import | Staged import flag |
| client | Client object |
| today_exchange_rate | Exchange rate for today |
| pending_payments | Pending payments count/details |
| vat_amount_converted | Converted VAT amount |
| tax_amount | Tax amount |
| tax_amount_formatted | Formatted tax amount |
| tax_amount_converted | Converted tax amount |
| display_status | Human-friendly status label |
| taxes | Taxes applied to invoice |
| products | Products included in the invoice |
| meta | Metadata for the invoice |
| is_consolidation | Consolidation flag |
| phone_id | Linked phone ID |
| payment_currency_id | Currency ID used for payment |
| payment_currency_exchange_rate | Exchange rate for payment currency |
| object_meta | Object-level metadata |
| object_meta_data | Additional object metadata |
| gateway | Gateway object or identifier used for payment |
| tracked_referral | Referral tracking information |
| proforma | Proforma status flag |
| proforma_number | Proforma invoice number |
| proforma_create_datetime | Proforma creation timestamp |
| cancellation_reason | Reason for cancellation, if canceled |
| shared | Shared status flag |
| payments | Related payment records |
| contract | Linked contract object |
| grouped_taxes | Taxes grouped for display |
Invoice payment Twig variables
| Variable | Description |
|---|---|
| id | Payment ID |
| invoice_id | Linked invoice ID |
| payment_details_id | Payment details reference |
| voucher_id | Voucher or receipt ID |
| payment_type_id | Payment type ID |
| currency_id | Currency identifier |
| amount | Payment amount |
| transaction_id | Transaction reference with gateway |
| created_at | Payment creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Deletion timestamp (soft) |
| captured | Capture status flag |
| amount_captured | Amount captured |
| first_date_time_captured | First capture timestamp |
| payment_log_id | Related payment log entry |
| refunded | Has refund occurred? |
| amount_refunded | Amount refunded |
| parent_id | Parent payment for split/partial payments |
| amount_formatted | Formatted payment amount |
| currency | Currency code (e.g., USD) |
| payment_type | Payment method type |
| invoice | Linked invoice object |
| currency_exchange_rate | Exchange rate used for currency conversion |
| shared_resource_token | Token for shared resources |
| amount_refunded_formatted | Formatted refunded amount |
| amount_for_refund_formatted | Formatted refundable amount |
| amount_converted | Converted amount |
| amount_refunded_converted | Converted refunded amount |
| amount_for_refund_converted | Converted refundable amount |
| pending | Pending status flag |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| gateway | Gateway object or identifier used for the payment |
| payment_details | Payment details object |
| client | Client object |
| document_currency_id | Currency ID for document currency (for reporting) |
| document_currency_exchange_rate | Exchange rate for document currency |
| document_amount_converted | Converted document amount |
| document_amount_converted_formatted | Formatted converted document amount |
| document_currency | Document currency code |
| payment_method_type | Payment method type (e.g., card) |
| payment_method_type_deprecated | Deprecated field for payment method type |
| payment_method_type_log | Payment method type history/log |
Lead Twig variables
| Variable | Description |
|---|---|
| id | Lead ID |
| name | Lead name |
| firstname | Lead first name |
| lastname | Lead last name |
| Lead email address | |
| is_main | Is this the main contact for the lead? |
| is_hidden | Is lead hidden from certain views? |
| phone | Lead phone number |
| phone_code | Lead phone code |
| phone_country_code | Lead phone country code |
| international_phone | International formatted phone |
| client_id | Linked client ID, if converted |
| comment | Lead notes or comments |
| assigned_client_at | Timestamp when assigned to a client |
| created_at | Lead creation timestamp |
| updated_at | Lead last update timestamp |
| user_id | User linked to the lead |
| brand_id | Brand context |
| org_id | Organisation context |
| full_name | Full name of the lead |
Domain Twig variables
| Variable | Description |
|---|---|
| id | Domain identifier |
| user_id | User responsible for domain context |
| name | Domain name or label |
| origin | Source origin or base domain reference |
| org_id | Organisation ID owning the domain |
| brand_id | Brand ID associated with the domain (for branding context) |
| verified | Whether the domain verification has completed |
| default | Is this the primary domain for the entity |
| custom | Custom flags or settings for the domain |
| revoked | Whether the domain has been revoked |
| created_at | Domain creation timestamp |
| updated_at | Last update timestamp |
| origin_healthy | Health flag for the origin/delivery path |
| customer_enabled | Whether customers can access or use this domain |
| provider | Underlying provider (e.g., DNS providers) |
| staff_enabled | Whether staff can manage/use domain specifics |
| dns_healthy | DNS health status |
| ssl_healthy | SSL health status |
| health_checked_at | Last time health was checked |
| dns_checked_at | Last DNS health check timestamp |
| ssl_checked_at | Last SSL health check timestamp |
| no_health_checks_until | Time until next health check is required |
Organisation Twig variables
| Variable | Description |
|---|---|
| id | Organisation identifier |
| name | Organisation name |
| code | Organisation code/short name |
| verified | Organisation verification status |
| completed | Completion status of initial setup/verification |
| status | Current status (e.g., active) |
| portal_domain | Default portal domain for organisation |
| reg_hash | Registration hash (for onboarding flows) |
| staff_portal_domain | Domain for staff/admin portal |
| reg_hash_expiry | Expiry timestamp for onboarding reg hash |
Payment reconciliation log Twig variables
| Variable | Description |
|---|---|
| id | Reconciliation log ID |
| callback | Callback data or flag |
| transaction_reference | External reference to the transaction |
| description | Description of the reconciliation event |
| reason | Reason for reconciliation action |
| provider | Payment provider or gateway name |
| event | Event type triggering reconciliation |
| org_id | Organisation ID involved |
| gateway_id | Gateway used for the transaction |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| brand_id | Brand context |
| account_id | Account context |
Payment log Twig variables
| Variable | Description |
|---|---|
| id | Payment log ID |
| brand_id | Brand context |
| account_id | Account context |
| user_id | User who initiated payment |
| client_id | Client receiving payment |
| payment_details_type | Type of payment details object |
| status | Payment status (e.g., captured, pending) |
| transaction_id | Gateway transaction reference |
| invoice_id | Linked invoice |
| currency_id | Currency identifier |
| amount | Payment amount (raw) |
| clients_payment_detail_id | Client’s payment detail reference |
| gateway_id | Gateway used for payment |
| transaction_type | Type of transaction (e.g., sale, refund) |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| currency_exchange_rate | Exchange rate used for currency conversion |
| shared_resource_token | Token for shared resources |
| result | Result flag or status from processing |
| address_id | Address related to payment |
| result_log_id | Related result log entry |
| wallet_id | Wallet context identifier |
| document_currency_id | Currency for document/reports |
| document_currency_exchange_rate | Exchange rate for document currency |
| document_amount_converted | Converted document amount |
| document_amount_converted_formatted | Formatted converted document amount |
| document_currency | Document currency code |
| payment_method_type | Type of payment method used |
Pricelist Twig variables
| Variable | Description |
|---|---|
| id | Pricelist ID |
| name | Pricelist name |
| user_id | Owner user ID |
| reseller_account_id | Associated reseller account if applicable |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion timestamp |
| org_id | Organisation ID owning the pricelist |
| inheritance | Inheritance flag or parent pricelist reference |
Product Twig variables
| Variable | Description |
|---|---|
| name_translated | Translated product name |
| description_translated | Translated product description |
| tld | Top-level domain or related TLD context |
| domain_operation_code | Domain operation code (e.g., create, renew) |
| provision_fields | Provisioning fields and definitions |
| category | Product category |
| translations | Available translations for product fields |
| id | Product ID |
| name | Product name |
| code | Unique product code |
| billing_cycle_months | Billing cycle duration in months |
| available_for_sales | Availability flag for sales |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| brand_id | Brand association |
| user_id | Owner user ID |
| reseller_account_id | Reseller account ID (if applicable) |
| deleted_at | Soft deletion timestamp |
| product_type | Type of product (e.g., service, license) |
| order_type | Ordering type |
| unit_quantity | Base unit quantity per order |
| set_order_type | Order type for sets |
| min_order_quantity | Minimum quantity allowed |
| max_order_quantity | Maximum quantity allowed |
| set_price_type | Pricing type for sets |
| contract_type | Contract type associated |
| currency_id | Currency ID for pricing |
| max_order_billing_cycle | Max billing cycle for orders |
| max_set_use_period | Maximum use period for set products |
| voucher_value | Value of any voucher applied |
| voucher_currency_id | Currency for voucher value |
| voucher_type | Voucher type |
| voucher_use_months | Duration voucher is valid (months) |
| set_end_date | End date for set products |
| auto_renew | Auto-renew flag |
| manual_assistance | Manual assistance flag |
| manual_price | Manual price override flag |
| provision_category_id | Provisioning category reference |
| provision_provider_type | Provisioning provider type |
| main_product | Indicates if this is the main product in a bundle |
| in_group | Grouping indicator for products |
| original_product_id | Original product reference for clones/variants |
| org_id | Organisation owning the product |
| affiliate_product_id | Affiliate product mapping |
| tld_id | TLD reference ID |
| operation_type | Operational type for provisioning |
| products_category_id | Product category reference |
| products_options_category_id | Product options category reference |
| products_attributes_category_id | Product attributes category reference |
| description | Product description |
| order | Order metadata or sequence |
| category_id | Category ID for organizational grouping |
| start_date | Product validity start date |
| end_date | Product validity end date |
| short_description | Short product description |
| short_description_translated | Translated short description |
| additional_currency_recalculation | Flag for currency recalculation behavior |
| display_price | Display price value |
| display_price_billing_cycle_months | Price display relative to billing cycles |
| unit_id | Unit identifier |
| provision_provider_id | Provisioning provider ID |
| provision_blueprint_id | Provisioning blueprint ID |
| provision_configuration_mode | Provisioning mode |
| provision_configuration_id | Provisioning configuration ID |
| clients_can_order | Client order permission |
| provision_configuration_attribute_query | Provisioning attribute query |
| provision_blueprint_setup_function_id | Provisioning setup function ID |
| tax_template_id | Tax template reference |
| external_id | External system ID |
| default_payment_period | Default payment period for invoicing |
| import_id | Import reference |
| staged_import | Staged import flag |
| allow_affiliate | Affiliate permission |
| suspend_interval | Suspension interval |
| cancel_interval | Cancel interval |
| close_interval | Close interval |
| due_date_free_change | Free change of due date flag |
| due_date_restriction | Due date restriction policy |
| reactivate_status_restriction | Reactivation restriction policy |
| cancel_anytime | Cancel anytime flag |
| recommended_money_back_period | Money-back recommendation period |
| payment_days_term | Payment term in days |
| create_invoice_term | Invoice creation term |
| module_code | Module code for integrations |
| module_sub_id | Module sub-identifier |
| auto_create_renew_invoice | Auto-create renew invoice flag |
| post_paid | Post-paid flag |
| hide_catalog | Hide catalog flag |
| ui_settings | User interface settings for product |
| old_provision_blueprint_id | Historical blueprint reference |
| provision_setup_field_defer_mode | Provisioning field defer mode |
| accounting_revenue_recognition | Revenue recognition settings |
| meta | Metadata for the product |
| trial_supported | Trial support flag |
| trial_duration | Duration of trial (in days) |
| trial_end_action | Action at trial end |
| trial_pre_expire_notification | Pre-expire notification flag/date |
| trial_force | Force trial flag |
| is_trial_only | Is trial-only product |
| can_disable_auto_create_renew_invoice | Auto-renew disable flag |
| invoice_consolidation_enabled | Invoice consolidation flag |
| finished_staged_import | Finished staged import flag |
| auto_accept_cancel_request | Auto-accept cancel requests flag |
| report_code_1 | Custom report code 1 |
| report_code_2 | Custom report code 2 |
| brand_ticket_department_id | Brand ticket department reference |
| hidden | Visibility flag for product |
| provision_meta | Provisioning metadata |
| provision_field_values | Provisioning field values |
| exclude_from_uuid_encoding | Exclude from UUID encoding flag |
| brand | Brand reference or object |
| manual_recurring_days_before_due_date | Days before due date for manual recurrence |
| split_quantity | Quantity split behavior |
Product group Twig variables
| Variable | Description |
|---|---|
| name_translated | Localized name of the product group |
| translations | Collection of translations related to the product group |
Promotion Twig variables
| Variable | Description |
|---|---|
| name_translated | Localized name of the promotion |
| description_translated | Localized description text |
| amount_formatted | Promotion amount formatted for display |
| translations | Set of localized strings associated with the promotion |
| id | Unique identifier for the promotion |
| name | Name of the promotion |
| from_date | Start date validity |
| to_date | End date validity |
| max_uses | Maximum allowed uses |
| number_of_uses | Number of times promotion has been used |
| code | Promotion code |
| brand_id | Associated brand identifier |
| for_new_clients | Flag indicating applicability to new clients |
| for_existing_clients | Flag indicating applicability to existing clients |
| for_upgrade_clients | Flag indicating applicability for upgrades |
| promo_recurring_count | Count of recurring promo usage |
| active | Whether the promotion is currently active |
| user_id | User who created or manages the promotion |
| reseller_account_id | Reseller account linked to the promotion |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| deleted_at | Soft deletion timestamp |
| max_uses_per_client | Max usage allowed per individual client |
| autoapply | Whether the promotion auto-applies |
| used_at | Timestamp when promotion was last used |
| global | Global flag for promotion scope |
| amount | Numeric promotion amount |
| currency_id | Currency identifier for the amount |
| type | Type/category of promotion |
| combined | Whether combinable with other promotions |
| short_description | Brief textual description |
| short_description_translated | Localized brief description |
| pricelist_id | Related pricelist identifier |
| billing_cycle_months | Applicable billing cycle in months |
| external_id | Identifier from external systems |
| show_on_catalog | Visibility flag for catalog display |
| constant_discount | Flag indicating a fixed discount |
| hidden | Flag whether promotion is hidden |
| adjusted_basket_id | Basket identifier adjusted by promotion |
| min_quantity | Minimum quantity to activate promotion |
| max_quantity | Maximum quantity allowed for promotion |
Provision result Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier of the provisioning result |
| request_id | Related provisioning request ID |
| status | Current status of the provisioning (e.g., success/fail) |
| message | Status or error message |
| error_id | Identifier for any error occurred |
| created_at | Timestamp of creation |
| updated_at | Last updated timestamp |
| data | Additional data or payload returned |
| import_id | Import process identifier |
| staged_import | Flag if the import was staged |
| external_id | External system identifier |
| debug | Debugging data or logs |
| exclude_from_uuid_encoding | Flag indicating exclusion from UUID encoding |
| request | Object or content of the original provisioning request |
Report Twig variables
| Variable | Description |
|---|---|
| id | Report identifier |
| brand_id | Associated brand identifier |
| user_id | User who generated the report |
| report_code | Code representing the report |
| filename | Filename of the report file |
| params | Parameters used for report generation |
| ready | Flag indicating if the report is ready for download |
| created_at | Report creation timestamp |
| updated_at | Last update timestamp |
| download_url | URL for downloading the report |
| external | Flag if report is externally sourced |
Tax tag Twig variables
| Variable | Description |
|---|---|
| id | Tax tag identifier |
| name | Tax tag name |
| type | Tax type/category |
| amount | Numeric tax amount |
| currency_id | Currency associated with the tax |
| tax_type_id | Type ID for classification |
| tax_code | Official tax code |
| org_id | Organisation identifier |
| user_id | User who created or modified the tag |
| show_on_item | Flag to display on item lines in invoice |
| show_on_invoice | Flag to display on invoice summaries |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion timestamp |
| brand_id | Brand context |
| base_type | Base tax type |
| company_type | Company classification for tax |
| company_amount | Company related tax amount |
| require_company_vat_number | VAT number requirement flag |
| require_company_reg_number | Registration number requirement flag |
| apply_on_main_product_only | Apply tax only on main product |
| apply_based_on_product_quantity | Apply based on quantity thresholds |
| name_translated | Localized tax name |
| system_tag | System internal tag name |
| amount_formatted | Formatted tax amount |
| company_amount_formatted | Formatted company tax amount |
| fixed_amount_apply_on_zero | Flag for fixed tax applying on zero sales |
Tax template Twig variables
| Variable | Description |
|---|---|
| id | Tax template identifier |
| name | Name of the tax template |
| brand_id | Associated brand |
| org_id | Organisation owning the template |
| user_id | User who created or modified the template |
| created_at | Creation timestamp |
| updated_at | Last update timestamp |
| deleted_at | Soft deletion flag |
| default | Flag marking default template |
| name_translated | Localized template name |
| system_template | Flag indicating a system-defined template |
Template Twig variables
| Variable | Description |
|---|---|
| subject | The subject line of the email template |
| body | The main body content (HTML/text) of the template |
| id | Unique identifier for the template |
| name | Name of the template |
| category_id | Category grouping identifier |
| channel_id | Communication channel identifier |
| recipient_type_id | Type identifier for intended recipients |
| brand_id | Brand the template is associated with |
| reseller_account_id | Reseller account associated with template |
| reseller_can_copy | Flag allowing reseller to duplicate the template |
| default | Flag indicating if template is default |
| enabled | Template enabled status |
| code | Unique code identifier |
| user_id | User who created or owns the template |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| deleted_at | Timestamp of soft deletion |
| type | Template type (e.g., email, notification) |
| send_attachment | Flag indicating if attachments are sent |
| original_template_id | Reference ID for cloned/original template |
| template_layout_id | Layout structure ID |
| bcc | Blind carbon copy addresses |
| cc | Carbon copy addresses |
| topic_id | Topic or conversation grouping identifier |
Template content Twig variables
| Variable | Description |
|---|---|
| id | Content record identifier |
| template_id | Parent template ID |
| language_id | Language identifier for localization |
| enabled | Content enabled flag |
| default | Flag indicating default content for language |
| subject | Content subject line |
| body | Content body text or HTML |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| deleted_at | Soft deletion timestamp |
| smart_template_id | Linked smart template ID |
Ticket Twig variables
| Variable | Description |
|---|---|
| status | Current status of the ticket |
| id | Ticket unique identifier |
| reference | Human-readable reference code |
| subject | Ticket subject line |
| client_id | Associated client’s identifier |
| reseller_account_id | Reseller account linked |
| account_id | Account ID related to ticket |
| brand_id | Brand context identifier |
| org_id | Organisation ID |
| user_id | User responsible for the ticket |
| status_id | Numerical status identifier |
| created_at | Ticket creation datetime |
| updated_at | Last update timestamp |
| lead_id | Lead ID associated |
| invoice_id | Invoice related to ticket |
| calculated_notify_close_date | Calculated notification date for closure |
| calculated_close_date | Calculated closure date |
| ticket_department_id | Department handling the ticket |
| priority_id | Priority level identifier |
| object_type | Type of object ticket is related to |
| object_id | ID of the related object |
| template_id | Template applied to ticket |
| contract_product_id | Linked contract product |
| is_delegated_object | Flag for delegation status |
| client | Client object |
| lead | Lead object |
| source_type | Origin type of ticket |
| source_ip | IP address from which ticket was created |
| email_file | Linked email file attachments |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| department | Ticket department name |
| first_message | First message content |
| last_message | Last message content |
| spam | Spam flag |
| spam_reason | Reason for spam flag |
| lead_user | User linked as lead |
| can_see_ticket_messages | Permission flag for ticket messages visibility |
Ticket message Twig variables
| Variable | Description |
|---|---|
| user_name | Name of the user who sent the ticket message |
| client_name | Name of the client who sent the ticket message |
| user_image_url | URL of the user’s avatar image |
| client_image_url | URL of the client’s avatar image |
| id | Ticket message identifier |
| ticket_id | Linked ticket identifier |
| client_id | Client sending the message |
| user_id | User sending the message |
| is_private | Flag indicating message privacy |
| body | Message content |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| ticket | Ticket object |
| lead_id | Lead linked to message |
| template_id | Template used for message |
| object_type | Related object type |
| object_id | Related object ID |
| deleted_at | Soft delete timestamp |
| reason | Reason for deletion or action |
| action | Action taken |
| original_ticket_message_id | Reference ID for original message |
| is_log | Flag indicating if message is log entry |
| source_type | Origin type of message |
| source_ip | IP address source |
| user_actor_id | User actor identifier |
| client_actor_id | Client actor identifier |
| lead_actor_id | Lead actor identifier |
| actor_name | Display name of the actor |
| actor_image_url | URL of the actor’s avatar |
| email_file | Attached email files |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system ID |
| pinned | Flag indicating if the message is pinned |
| is_author | Flag indicating if sender is author |
| can_manage | Permission flag for managing the message |
Ticket user Twig variables
| Variable | Description |
|---|---|
| id | Ticket user identifier |
| ticket_id | Associated ticket identifier |
| user_id | Linked user identifier |
| default | Flag indicating default user for ticket |
| actor_id | Actor role ID |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| import_id | Import reference |
| staged_import | Staged import flag |
| external_id | External system identification |
| ticket | Ticket object |
| user | User object |
| actor | Actor object |
User Twig variables
| Variable | Description |
|---|---|
| id | Unique user identifier |
| first_name | User’s first name |
| last_name | User’s last name |
| Email address | |
| twofa_enabled | Flag for two-factor authentication enabled |
| twofa_provider | Provider of two-factor authentication |
| reg_hash | Registration hash |
| reg_hash_expiry | Expiry timestamp for registration hash |
| phone_code | User’s phone country code |
| phone | Phone number |
| verified | Email or user verification status |
| avatar_src | URL to user’s avatar image |
| interface_language | Preferred UI language |
| document_language | Language for documents or notices |
| created_at | Account creation timestamp |
| updated_at | Last profile update timestamp |
| is_admin | Flag if the user has administrative privileges |
| full_name | Full concatenated name |
| manage_notification_subs_token | Token managing notification subscriptions |
| has_password_auth_config | Flag if password authentication is configured |
| email_2fa_code | Email two-factor authentication code |
Wallet Twig variables
| Variable | Description |
|---|---|
| id | Wallet unique identifier |
| import_id | Identifier for imported wallet data |
| staged_import | Flag indicating staged import |
| external_id | External system wallet ID |
| client_id | Client associated with the wallet |
| brand_id | Brand associated with wallet |
| currency_id | Currency identifier for wallet amounts |
| type | Type of wallet (e.g., prepaid, postpaid) |
| amount | Current wallet balance amount |
| currency_exchange_rate | Exchange rate for currency conversion |
| created_at | Wallet creation timestamp |
| updated_at | Last update timestamp |
| account_id | Linked account ID |
| invoice_id | Linked invoice ID |
| transaction_id | Linked transaction ID |
| payment_log_id | Payment log reference ID |
| refunded | Flag indicating if wallet has refunds |
| amount_refunded | Total amount refunded |
| gateway_id | Gateway through which wallet payments are processed |
| gateway_type | Type of gateway |
| refund_request_id | Refund request identifier |
| amount_overpaid | Amount overpaid beyond balance |
| locked | Wallet locked status |
| affiliate_payout | Affiliate payout related to wallet |
| amount_formatted | Formatted wallet amount for display |
| amount_converted | Converted wallet amount |
| amount_converted_formatted | Formatted converted amount |
| amount_overpaid_formatted | Formatted overpaid amount |
| amount_overpaid_converted | Converted overpaid amount |
| amount_overpaid_converted_formatted | Formatted converted overpaid amount |
| amount_refunded_formatted | Formatted refunded amount |
| amount_refunded_converted | Converted refunded amount |
| amount_refunded_converted_formatted | Formatted converted refunded amount |
| brand | Brand object or name |
| currency | Currency object or code |
| document_currency_id | Document currency identifier |
| document_currency_exchange_rate | Exchange rate for document currency |
| document_amount_converted | Document amount converted |
| document_amount_converted_formatted | Formatted converted document amount |
| document_currency | Document currency code |
| topup_credit_note_id | Top-up credit note identifier |
| payment_method_type | Payment method type used |
| payment_method_type_deprecated | Deprecated payment method type |
| statement_id | Associated statement ID |
| transaction_reason | Reason for wallet transaction |
Wallet refund Twig variables
| Variable | Description |
|---|---|
| id | Wallet refund unique identifier |
| wallet_id | Associated wallet identifier |
| amount | Refund amount |
| currency_exchange_rate | Exchange rate used for the refund |
| created_at | Refund creation timestamp |
| updated_at | Last refund update timestamp |
| currency_id | Currency identifier for refund |
| refund_request_id | Refund request linked |
| brand_id | Brand relevant to refund |
| account_id | Account related to the refund |
| client_id | Client receiving refund |
| amount_formatted | Formatted refund amount |
| amount_converted | Converted refund amount |
| amount_converted_formatted | Formatted converted refund amount |
| currency | Currency code or object |
Wallet statement Twig variables
| Variable | Description |
|---|---|
| id | Wallet statement identifier |
| client_id | Client associated with statement |
| account_id | Account linked to statement |
| org_id | Organisation owning the statement |
| brand_id | Brand identifier |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| from_date | Start date for statement period |
| to_date | End date for statement period |
| currency_id | Currency identifier |
| currency_exchange_rate | Currency exchange rate |
| arrears_credit_maximum | Maximum arrears credit allowed |
| arrears_credit_used | Total arrears credit used |
| arrears_credit_available | Current available arrears credit |
| total_amount | Total amount on statement |
| total_amount_converted_formatted | Converted total amount formatted |
| arrears_credit_available_formatted | Formatted available arrears credit |
| arrears_credit_available_converted_formatted | Converted and formatted arrears credit |
| arrears_credit_used_formatted | Formatted arrears credit used |
| arrears_credit_used_converted_formatted | Converted and formatted arrears used |
| arrears_credit_maximum_formatted | Formatted maximum arrears allowed |
| arrears_credit_maximum_converted_formatted | Converted formatted maximum arrears |
| client_download_url | URL for client to download statement |
| admin_download_url | URL for admin to download statement |
| brand | Brand context |
| account | Account object |
| client | Client object |
| documents | List of documents attached or linked |
| client_download_csv_url | CSV download URL for client |
| admin_download_csv_url | CSV download URL for admin |
Webhook endpoint Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier for the webhook endpoint |
| name | Name of the webhook endpoint |
| description | Description of the webhook’s purpose |
| brand_id | Brand associated |
| url | URL target for webhook calls |
| secret | Shared secret for securing webhooks |
| enabled | Flag indicating if webhook is active |
| created_at | Creation timestamp |
| updated_at | Last updated timestamp |
| deleted_at | Soft deletion timestamp |
| version | Endpoint version number |
| webhook_endpoint_authentication_id | Authentication method ID |
| provider | Provider or service linked |
| webhook_extra_payload_id | ID for additional payload customization |
Whitelisted IP Twig variables
| Variable | Description |
|---|---|
| id | Unique identifier for whitelisted IP |
| ip_address | IP address allowed |
| name | Name or label for the IP entry |
| created_at | Timestamp of the whitelist entry creation |
| updated_at | Last update timestamp for the whitelist entry |