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This guide covers information on webhook events and contract product category triggers.

Contract product category triggers descriptions

Webhook contract product event triggers

Product lifecycle automation

Category: Contract ProductTriggers:
  • Contract product created
  • Contract product awaiting activation
  • Contract product activated
  • Contract product suspended
  • Contract product unsuspended
  • Contract product setup failed
Description: For automation/pipeline steps tracking when products are ordered, activated, suspended, unsuspended, or fail on setup.

Contract product renewal automation

Category: Contract ProductTriggers:
  • Contract product renew on
  • Contract product renew off
  • Contract product renewed
  • Contract product expire notification
  • Contract product expire manual renewal
  • Contract product expire auto renewal
Description: For actions and notifications relating to renewal cycles and product expiry.

Contract product trial and migration

Category: Contract ProductTriggers:
  • Contract product trial started
  • Contract product trial ended
  • Contract product trial expires soon
  • Contract product trial to paid
  • Contract product trial migrated new
  • Contract product trial migration failed
Description: Useful for tracking and automating trial conversion processes.

Contract product billing and change management

Category: Contract ProductTriggers:
  • Contract product billing cycle changed
  • Contract product price changed
  • Contract product package changed
  • Contract product currency changed
  • Contract product invoice interval
  • Contract product payment interval
Description: Ideal for automating updates during plan upgrades, downgrades, price or cycle changes.

Contract product cancellation and retention

Category: Contract ProductTriggers:
  • Contract product cancel request created
  • Contract product cancel request approved
  • Contract product cancel request deleted client
  • Contract product cancel request deleted user
  • Contract product cancel interval
  • Contract product cancelled
  • Contract product cancelled with reason
  • Contract product closed
  • Contract product close interval
  • Contract product retention flagged
  • Contract product retention saved
  • Contract product retention lost
  • Contract product retention in progress
  • Contract product retention none
Description: Enables tracking and workflows for the entire cancellation and retention journey.

Contract product consolidation

Category: Contract ProductTriggers:
  • Contract product consolidation on
  • Contract product consolidation off
  • Contract product failed consolidation invoice
Description: For consolidation automation in billing cycles or batch invoicing.