> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Ticket Scheduling
Both you and your clients can schedule tickets with Upmind. When a ticket is scheduled in the admin area, it will automatically open on your support page at the selected date and time.
## How to Schedule a Ticket in Admin Area
To schedule a ticket in admin area, follow these steps:
1. Go to Support page.
2. Select the ticket you want to schedule.
3. Click the three-line icon and select **Schedule for later**.
4. Choose your preferred date and time, then click **Select date**.
5. Then, your ticket will be scheduled based on the selected date and time.
Additionally, you can filter scheduled tickets by selecting "Scheduled" status on Support page in the admin area.
## Allowing Your Clients to Schedule Tickets
As an admin, you can enable clients to schedule messages in the client area by following these steps:
1. Go to Settings and find Service Desk.
2. In the Tickets section, tick the box for **Let clients schedule tickets** to allow clients to schedule tickets for your store.
## How Your Clients Can Schedule Tickets
1. On the client area, go to Support tab.
2. Click **Open a new ticket**
3. Your client can fill in the subject, department, and message.
4. There will be an optional field for **Schedule for a future date and time**. Once selected, your client can choose the date and time to send the ticket.
