> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Lock a Ticket

To prevent your clients from closing unresolved tickets, you can lock the ticket through the admin area.

1. Go to Support page.

2. Select the ticket you want to lock.

3. Click the three-line icon and select **Lock ticket**.

<img src="https://mintcdn.com/upmind/5gi4DQpw4X76kT6T/images/fb/bebbe5b319778c90.png?fit=max&auto=format&n=5gi4DQpw4X76kT6T&q=85&s=e16e1988cfea631e941ac1052966e456" alt="" width="612" height="992" data-path="images/fb/bebbe5b319778c90.png" />

4. The locked ticket icon will appear on the support page.

<Frame caption="Support page in admin area.">
  <img src="https://mintcdn.com/upmind/kAlrCUxI2nwYz4_i/images/fb/1d7e172449b4f9be.png?fit=max&auto=format&n=kAlrCUxI2nwYz4_i&q=85&s=657d77766429bbdec73d901a7527ad56" alt="Support page in admin area." width="2662" height="978" data-path="images/fb/1d7e172449b4f9be.png" />
</Frame>

Your client will also know if the ticket is locked, as it will be displayed in the client area as well.

<Frame caption="In the client area">
  <img src="https://mintcdn.com/upmind/z5ofg3t7by4uN44v/images/fb/ee59a5baceb2696e.png?fit=max&auto=format&n=z5ofg3t7by4uN44v&q=85&s=2d4ed3ee4f9de53e7b0afd3091dfaefa" alt="Admin area" width="2454" height="1442" data-path="images/fb/ee59a5baceb2696e.png" />
</Frame>