> ## Documentation Index > Fetch the complete documentation index at: https://docs.upmind.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Customise the Ticket & Support System > Create unique departments, add message forwarding, and more This article shows you how to configure your store's ticketing system. You also learn how to generate a ticket when a client sends a message to your domain's email account. Not sure how to find clients' tickets? See [How to Open and Assign Client Tickets](/using-upmind/service-desk/how-to-open-and-assign-client-tickets). ## Opening the Tickets & Support page 1. Log in to Upmind. 2. Click the Settings button. 3. Click the Service desk tile. ## Setting Ticket Reference Customise the prefix that displays with every ticket number. The default setting is TICKET. To change the default: 1. Enter a name in the field. 2. Click Save.

## Customising Ticket System Settings Customise the default settings for three fields. (optional) **CLOSE TICKET AFTER DAYS** * Automatically close a ticket after X number of days of inactivity. **PRE-CLOSE NOTIFICATION AFTER DAYS** * Automatically notify a party that a ticket will be closed after X number of days of inactivity. **DEFAULT TICKET PRIORITY** * Automatically set ticket priority to this level if the party does not choose a priority level.

## Enabling Support PIN The Client Support PIN is a unique code used to securely verify your client's identity when they contact customer support. [You can enable or disable](/using-upmind/service-desk/how-to-enable-a-support-pin) this feature under Settings -> Service Desk. You can also set the expiration interval, which will allow the system to automatically generate a new PIN once the current one expires.