> ## Documentation Index > Fetch the complete documentation index at: https://docs.upmind.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Create Ticket Delegates > Share messages with a group The [Delegate](/using-upmind/service-desk/how-to-create-ticket-delegates) tool works a bit like a social media post. It's a place where your store customers and leads can answer a question, comment on a topic, and read what others post. Store owners and staff use delegates to build a community, stay in contact with the audience, and initiate sales touches without hard selling or a clever marketing campaign. ## Before you start * You add delegates to an existing ticket. Any active ticket created by a customer, Admin or store staff can have a delegate. * You can add any delegate to a ticket. * Only admins and store staff can add delegates to a ticket. Store customers can't add delegates. * Delegates are people who have a store account. ## Adding delegates In this scenario, the store admin wants to ask some customers about the coffee beans they purchased recently. It was a special blend offered for a limited time. The admin has a list of customers who purchased the special beans online. The admin uses the delegate tool to survey customer reactions to the special blend of coffee beans. ## Creating a ticket The first step is to [create a ticket](/using-upmind/service-desk/how-to-create-ticket-delegates) for a single customer. The admin creates a ticket with the survey questions. a-1.png ## Adding delegates The next step is to add delegates to the ticket. 1. Hover the client ticket tile. 2. Click the three-dot icon. 3. Select Manage delegates. a-2.png 4. On the Ticket delegate access panel, click Invite delegate. 5. Enter the person's email address in the popup window. 6. Click Send invite. a-3.png Upmind sends the person an email message with an invite and displays their name with the Invited status. a-5.png ## Client experience Upmind sends the client an email message with an accept link. * No further action can be taken until the client clicks that link. a-6a.png If the client accepts the invitation to be a delegate, an active ticket displays on their dashboard. * The ticket has a share icon. b-1.png The client clicks the ticket name. The ticket opens on a new page. * The client can read all of the messages in the ticket thread. * The client can enter a response and click Post to publish a message on the thread. Every delegate with access to this ticket can read the posts in the thread. b-2.png ## Store owner experience After the client accepts the link, the delegate status changes from Invited to Accepted. a-7.png If a client (delegate) posts a message to a ticket thread, Upmind changes the status of the ticket to Client replied. b-3a.png Click the ticket to read the client post in the ticket thread. b-4.png ## Removing a delegate To prevent a client from posting in a ticket thread, revoke their delegate status. 1. Hover the client ticket tile. 2. Click the three-dot icon. 3. Select Manage delegates. b-5a.png 4. Click the Revoke access icon. * Upmind removes the client from the delegate list. b-6.png Upmind immediately removes delegate access to a ticket after the admin or staff user clicks the Revoke icon.