> ## Documentation Index > Fetch the complete documentation index at: https://docs.upmind.com/llms.txt > Use this file to discover all available pages before exploring further. # Subscription Cancellation Options > Configure subscription cancellations. Upmind gives you control over how clients cancel subscriptions through global settings and per-contract actions. Clients can request cancellation from their account. Admins handle requests based on your configured rules. ## **Global cancellation settings** You can set the default behaviour for all subscription cancellations. ## **Access subscription options** 1. Log in to Upmind admin. 2. Go to **Settings** > **Subscription Options** under **Branding and Customisation**. Settings > Branding and Customisation > Subscription Options ## **Cancellation terms options** Upmind supports two cancellation points for subscriptions. 1. Immediate cancellation: The subscription is cancelled right away, and the service stops immediately. 2. End of billing term cancellation: The subscription remains active until the end of the current billing period and then stops. The cancellation term options can: * **Prevent clients from cancelling paid invoices**: Blocks cancellation until the current term ends. This is for services that require full payment periods. * **Auto-accept requests for overdue invoices**: Approves cancellations on unpaid invoices. * **Open support ticket automatically**: Creates a ticket assigned to a specific department. When assigning a cancellation ticket department, make sure **Allow clients to select this department when creating a ticket** is enabled from **Settings** > **Support Departments** > \[Your Department] Settings > Support Department Enable allow clients to select this department when creating a ticket If disabled, clients will see an error: **There was an error while creating a ticket for this invoice**. * **Allow Immediate Cancellation Requests**: When off, clients can only cancel at the end of the billing term. Applies to client-side requests only. When assigning a cancellation ticket department, make sure **Allow clients to select this department when creating a ticket** is enabled. Settings → Support Departments → \[Your Department] If disabled, clients see an error: "There was an error while creating a ticket for this invoice." Manage cancellation requests from Cancellation Client-level overrides are available under Automation Overrides. For more details, follow this [guide](https://features.upmind.com/dashboard/articles/pmbul2hh9yd1joja/4771567). ## **Contract terms (strict mode)** * **Strict Reconciliation Mode**: Evaluates contracts by paid invoices. This suspends or cancels unpaid ones or allows next-due-date mode for incomplete histories. * **Cancel Unpaid Invoices on Auto-renew Off:** Cancels future unpaid invoices when auto-renew turns off. Fully cancels the contract if the invoice contains only those products. * **Block Charges on Pending Cancellations**: Stops charge attempts on invoices with pending cancellation requests. Configure strict mode * **Cancel Unpaid Invoices on Contract Close:** Auto-cancels all unpaid contract invoices during automatic contract closure. * **Cancel Unpaid Invoices on Contract Cancel**: Auto-cancels all unpaid contract invoices during automatic contract cancellation. Unpaid invoice cancellations ## How to cancel a subscription ### **Client cancellation process** Clients cancel from their account dashboard. 1. Log in to the client area. 2. Go to **Products & Services** > **Subscriptions**. Products & Services > Subscriptions 3. Click the product > **Billing** tab. 4. Click **Cancellation Options**. Billing > Cancellation Options 5. Choose **Immediate Cancellation** or **End of Billing Term**. 6. Enter reason (required). 7. Submit a request. Submit cancellation request If you cancel with immediate effect, refund options will appear. You can choose to refund to the original payment source or as account credit. Upmind sends a confirmation email. The status then shows under the **Cancelled** tab in Subscriptions. Cancellation request ### Product & service cancellation options These are options available to the admin or staff. You can access these options from **Product Catalogue** > **Chosen Product or Service** > **Product Automation**. Product Catalogue > Chosen Product or Service > Product Automation * **Cancel Anytime:** Allows cancellation requests at any point during the billing term. * **Automatically Accept Cancellation Requests:** Automatically approves requests for this product. Automated acceptance issues no refunds. You can only do so if you issue it manually. * **Use Brand Recommended Money Back Period Value:** Applies the brand's recommended money back period from global settings to this product. * **Recommended Money Back Period:** Number of days for refunds on immediate cancellations, set at the brand level. Product cancellation ### **Admin cancellation actions** Admin or staff can cancel subscriptions from the admin dashboard. **Cancel from the client profile** 1. Go to **Products & Services** > **Subscriptions**. 2. Use a menu tab (e.g. Active, Awaiting for payment, etc.) to filter results. (optional) 3. Find the subscription contract > **Manage**. Products & Services > Subscriptions 4. Under **Quick Actions**, choose **Cancellation Options** and submit the request. Quick actions > Cancellation options ## **Subscription status update** ### For paid invoices After submitting the cancellation, Upmind changes the subscription status to **Lapsed**. Lapsed status ### For unpaid invoices When you cancel with **immediate effect**, the status changes to **Cancelled**. The client will receive a notification. Cancelled status You can reactivate a cancelled or lapsed contract. For more details on **How to Modify a Subscription Contract**, follow this [guide](/using-upmind/manage-client-services/how-to-modify-a-subscription-contract).