> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Staff Login & Account Access
> People can access according to their user permissions and work on the same dashboard.
When you add **Staff Users** to Upmind, they can log in to the admin area and access features based on the [user permissions](/setup-and-configuration/staff-users/how-to-create-staff-users) assigned to them during setup.
## Logging into Upmind as a staff user
1. Go to your Upmind admin area (e.g., `my.domainname.com/admin`).
2. Enter your email address and password.
3. Click **Login**.
## Resetting your password
If you forgot your password, you can ask your [account administrator to send a password reset link](/setup-and-configuration/staff-users/how-to-create-staff-users) to your email or follow these steps:
1. Go to your Upmind admin area (e.g., `my.domainname.com/admin`).
2. Click **Forgotten your password?** on the login page.
3. Enter your registered email address.
4. Check your email for a password reset link and follow the instructions.
## IP lockouts
If multiple failed login attempts are made from the same IP address, your account may be temporarily locked to prevent unauthorised access.
If you experience an IP lockout, please wait a few minutes before trying again or contact your account administrator to check the lockout minutes settings under **Settings** > **Security** under **Branding and Customisation**.
## Troubleshooting login issues
1. Ensure you’re using the correct email address and password.
2. Check if 2FA (two-factor authentication) is enabled and enter the correct code from your authentication app.
3. If locked out, contact an account administrator to reset your access.
Staff Users have access based on the permissions set by the account administrator. If you’re unable to access certain features, please contact your account administrator for assistance.