> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Restrict Staff Access to Client Profiles
> Protect sensitive client information.
It helps to protect sensitive client information by only allowing staff access if they have a valid support PIN or are assigned to a ticket.
Here’s how to enable it:
1. Go to the **Admin** dashboard.
2. Click **Settings** > **Staff users** under **Users and Permissions**.
3. Scroll down to **General Security Settings**.
4. Enable the option to **restrict staff access to client profiles without a support PIN or assigned ticket**.
5. Set the time (in hours) for how long access should remain valid after a support PIN is entered or a ticket is assigned.
If staff try to access a client profile without the required PIN or ticket, they’ll see a message **Unable to access Client or Client resource, due to lack of access granted!**
