> ## Documentation Index > Fetch the complete documentation index at: https://docs.upmind.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Get Email Notification When a Client Opens a Support Ticket > Set up client ticket email alerts. Upmind offers extensive customisation through dozens of triggers for various products. **Example**: To get notified when a client opens a support ticket, follow these steps: 1. Go to **Settings** > **Triggers** under **Automation**. Settings > Automation > Triggers 2. Click **Add Action**. Add action 3. Enter a **trigger name** (e.g., Open Support Ticket) and select the **notification channel** (e.g., Email). 4. Choose `Ticket` as the **Category**. Enter name, choose notification channel, and category 5. Choose `Support` as the **Topic**. 6. Select `New Ticket Opened by Client` as the **Event**. 7. Under **Who do you want to notify**, pick `Staff`. Choose topic, select trigger, and choose who to notify 8. Customise Email Headers and Layout (optional). 9. Add a **subject** and **body** using Twig syntax for personalisation, which is customisable. 10. Click **Save**. Add a subject, body, and click save **Avoiding Array Data Issues** When Twig renders as "Array," it means data is incomplete—add the specific object. For example, use `{{ ticket.client.full_name }}` instead of `{{ ticket.client }}`.