> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Importing Tickets from SupportPal
> Importing tickets from SupportPal has never been easier with Upmind. It gives you an automated system to import all your support tickets in a few steps.
[SupportPal](https://www.supportpal.com/) is a self-hosted support desk application that provides standalone customer service tools, often used alongside WHMCS. It is an API-driven platform designed to manage customer support efficiently.
## What can be imported?
Upmind can import both client data and ticket information from SupportPal. If the client already exists in Upmind, tickets will be matched using the client's email address. If the client does not exist, Upmind will automatically create a new lead for them.
## Preparing to import from SupportPal
Before importing, whitelist the following IP addresses on your SupportPal instance to allow access from Upmind:
* 91.240.229.1
* 91.240.229.2
* 91.240.229.3
## Steps to configure SupportPal for import
1. Log in to your SupportPal admin dashboard.
2. Go to **Settings** > **Imports**.
3. Click **Create New Import**.
4. Enter the URL of your SupportPal installation (without including `/admin`). For example, use `support.mydomain.com` if your site URL is `https://support.mydomain.com/admin`.
5. Enter your SupportPal API **username** and **password**.
6. Click **Save**.
## Running the import
After saving, initiate the import by clicking **Start Import**.
The import process runs in the background and can be monitored or resumed from the import screen without data loss.
Tickets will be imported along with client information, preserving associations where emails match.