> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Format Email Templates
> Upmind makes formatting email templates easier for you so you can work with ease.
Upmind’s email templates power all automated and manual messages sent to clients and staff. Email templates consist of three elements:
1. **Text**: The plain content visible to recipients.
2. **HTML**: Enables rich formatting, branding, and layout control.
3. **Snippets of Twig code**: Insert dynamic data (e.g., client name, invoice number) that updates for each recipient.
This guide shows you how to properly format templates used to create and send [bulk client](https://docs.upmind.com/setup-and-configuration/email-configuring-and-sending/how-to-create-and-send-client-bulk-email-messages) messages, as well as emails sent to a [single client](https://docs.upmind.com/setup-and-configuration/email-configuring-and-sending/how-to-email-a-client).
The same template structure (text, HTML, and Twig code) is used to create [notifications](https://docs.upmind.com/setup-and-configuration/notifications/how-to-create-and-disable-notifications#how-to-create-and-disable-notifications) (automated trigger-based messages).
## Accessing email templates
You can access the templates from **Settings** > **Automation** > **Email Templates**.
## Formatting text and HTML
Upmind supports basic formatting for the text in the body with standard HTML tags for headings, bold, italics, and links. You can also use \`\` for line breaks as needed.
Combining HTML and plain text also helps to make the emails visually appealing and accessible.
## Adding Twig snippets
Twig is a flexible templating language for logic and formatting. It is used for conditional content, loops, and formatting dates or numbers.
Code snippets personalise emails by inserting dynamic content that updates with live data from Upmind when recipients open the message.
### How to insert a snippet
1. Scroll to the bottom of the template editor.
2. Click a menu tab (e.g., Client, Invoice, Order) to view available snippets for that context. Each tab contains a unique set of related code snippets, with available options varying based on the message type you create.
3. Click a snippet to copy it to your clipboard.
4. Paste the snippet into the **Subject** or **Body** field where you want the dynamic content to appear.
5. You can also add snippets when you type `{{` in the email body.
6. Add as many snippets as needed to customise the message.
7. Click **Save** to apply changes.
To manage templates for bulk and triggered emails, you can access all templates through **Settings** > **Notification Templates**.
The bulk action templates (for newsletters or announcements) follow the same structure as automated notifications. Use clear subject lines and consistent branding for all templates.
Email templates are built with Twig code. To learn more about this code syntax, open the [Twig site](https://twig.symfony.com/).
### Previewing and testing templates
1. After saving, Upmind displays a preview of the message.
2. Choose a client
3. From the overview, under `Quick Actions`, use the **Send Email** function to [test your email](https://docs.upmind.com/setup-and-configuration/email-configuring-and-sending/how-to-test-emails) and check formatting and dynamic content before activating the template.
4. Adjust as needed for different email clients and devices.
