> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhook Events with Ticket Message Triggers

> Track posts, edits, and deletions of messages in ticket conversations.

This guide covers information on webhook events and ticket message category triggers.

## Ticket message category triggers descriptions

| **Ticket message category triggers**       | **Description**                           |
| ------------------------------------------ | ----------------------------------------- |
| Client deleted ticket message              | Message deleted by the client             |
| Client posted ticket message               | Client sends a new message on ticket      |
| Client updated ticket message              | Existing message updated by client        |
| Staff replied to ticket                    | Staff reply posted for ticket             |
| Staff updated internal note on ticket      | Internal note changed by staff            |
| User deleted private ticket message        | Staff/private message removed             |
| User posted private ticket message to lead | Message for internal or sales follow-up   |
| Lead posted ticket message                 | Message submitted by a lead user          |
| Staff update ticket reply                  | Staff reply updated                       |
| Staff wrote internal note on ticket        | Internal-only note written by staff       |
| User deleted ticket message                | Staff or user deletes a message in ticket |

## Webhook ticket message event triggers

### Client message actions

* Client posted ticket message

* Client updated ticket message

* Client deleted ticket message

**Description**: For tracking all client-driven activity on ticket messages.

### Staff message actions

* Staff replied to ticket

* Staff update ticket reply

* Staff wrote internal note on ticket

* Staff updated internal note on ticket

**Description**: For all staff replies and internal-only note activities.

### Private/Internal message actions

* User posted private ticket message to lead

* User deleted private ticket message

**Description**: For messages visible to internal or lead account users only.

### Deletion and edits

* User deleted ticket message

* Staff update ticket reply

* Client updated ticket message

**Description**: For any deletion or editing of messages, regardless of user role.

### Lead message actions

* Lead posted ticket message

**Description**: For keeping audit trail when leads interact through ticketing.