> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upmind.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhook Events with Contract Product Triggers

> Capture events for product activation, renewal, cancellation, and status changes.

This guide covers information on webhook events and contract product category triggers.

## Contract product category triggers descriptions

| **Contract product category triggers**              | **Description**                                    |
| --------------------------------------------------- | -------------------------------------------------- |
| Contract product activated                          | Contract product is activated                      |
| Contract product billing cycle changed              | Billing cycle for contract product was changed     |
| Contract product cancel request approved            | Cancellation request approved                      |
| Contract product cancel request deleted client      | Cancel request removed by client                   |
| Contract product cancelled                          | Contract product is cancelled                      |
| Contract product client label changed               | Client label was changed on contract product       |
| Contract product closed                             | Contract product is closed                         |
| Contract product consolidation off                  | Consolidation disabled                             |
| Contract product created                            | When a new product/service contract is created     |
| Contract product due date changed                   | Due date for contract product was updated          |
| Contract product expire manual renewal              | Manual renewal expiry                              |
| Contract product failed consolidation invoice       | Consolidation invoice failed                       |
| Contract product invoicing start                    | Invoicing has started for contract product         |
| Contract product manual status off                  | Manual status deactivated                          |
| Contract product ownership changed                  | Ownership of the contract product changed          |
| Contract product payment interval                   | Payment interval updated                           |
| Contract product price changed                      | Price for contract product was adjusted            |
| Contract product provisioning requires fraud review | Provisioning requires fraud review                 |
| Contract product renew on                           | Renew flag was enabled for contract product        |
| Contract product retention flagged                  | Retention flagged on product                       |
| Contract product retention lost                     | Retention failed/lost                              |
| Contract product retention saved                    | Retention succeeded                                |
| Contract product setup values require confirmation  | Additional setup confirmation required             |
| Contract product suspended                          | Contract product is suspended                      |
| Contract product trial expires soon                 | The trial period is expiring soon                  |
| Contract product trial migration failed             | Migration to trial failed                          |
| Contract product trial to paid                      | Converted from trial to paid                       |
| Contract product awaiting activation                | Contract product is pending activation             |
| Contract product cancel interval                    | Cancel interval set on contract product            |
| Contract product cancel request created             | Cancellation request created                       |
| Contract product cancel request deleted user        | Cancel request deleted by staff                    |
| Contract product cancelled with reason              | Contract product is cancelled with reason provided |
| Contract product close interval                     | Close interval set                                 |
| Contract product company address VAT updated        | Company address VAT updated                        |
| Contract product consolidation on                   | Consolidation enabled for contract product         |
| Contract product currency changed                   | Currency for contract product was changed          |
| Contract product expire auto renewal                | Auto-renewal expiry                                |
| Contract product expire notification                | Expiry notification sent                           |
| Contract product invoice interval                   | Invoice interval has changed                       |
| Contract product invoicing stop                     | Invoicing stopped for contract product             |
| Contract product manual status on                   | Manual status for contract product was activated   |
| Contract product package changed                    | Package for contract product was changed           |
| Contract product pre terminate                      | Product is approaching scheduled termination       |
| Contract product provision configuration changed    | Provisioning configuration updated                 |
| Contract product renew off                          | Renew flag was disabled for contract product       |
| Contract product renewed                            | Contract product renewed                           |
| Contract product retention in progress              | Retention action is in progress                    |
| Contract product retention none                     | No retention action needed                         |
| Contract product setup failed                       | Setup of the contract product failed               |
| Contract product suspend interval                   | Contract product is suspended                      |
| Contract product trial ended                        | Trial for contract product has ended               |
| Contract product trial migrated new                 | New migration to a trial begins                    |
| Contract product trial started                      | Trial for contract product has started             |
| Contract product unsuspended                        | Contract product suspension is lifted              |

## Webhook contract product event triggers

### Product lifecycle automation

**Category**: Contract Product**Triggers**:

* Contract product created

* Contract product awaiting activation

* Contract product activated

* Contract product suspended

* Contract product unsuspended

* Contract product setup failed

**Description**: For automation/pipeline steps tracking when products are ordered, activated, suspended, unsuspended, or fail on setup.

### Contract product renewal automation

**Category**: Contract Product**Triggers**:

* Contract product renew on

* Contract product renew off

* Contract product renewed

* Contract product expire notification

* Contract product expire manual renewal

* Contract product expire auto renewal

**Description**: For actions and notifications relating to renewal cycles and product expiry.

### Contract product trial and migration

**Category**: Contract Product**Triggers**:

* Contract product trial started

* Contract product trial ended

* Contract product trial expires soon

* Contract product trial to paid

* Contract product trial migrated new

* Contract product trial migration failed

**Description**: Useful for tracking and automating trial conversion processes.

### Contract product billing and change management

**Category**: Contract Product**Triggers**:

* Contract product billing cycle changed

* Contract product price changed

* Contract product package changed

* Contract product currency changed

* Contract product invoice interval

* Contract product payment interval

**Description**: Ideal for automating updates during plan upgrades, downgrades, price or cycle changes.

### Contract product cancellation and retention

**Category**: Contract Product**Triggers**:

* Contract product cancel request created

* Contract product cancel request approved

* Contract product cancel request deleted client

* Contract product cancel request deleted user

* Contract product cancel interval

* Contract product cancelled

* Contract product cancelled with reason

* Contract product closed

* Contract product close interval

* Contract product retention flagged

* Contract product retention saved

* Contract product retention lost

* Contract product retention in progress

* Contract product retention none

**Description**: Enables tracking and workflows for the entire cancellation and retention journey.

### Contract product consolidation

**Category**: Contract Product**Triggers**:

* Contract product consolidation on

* Contract product consolidation off

* Contract product failed consolidation invoice

**Description**: For consolidation automation in billing cycles or batch invoicing.
